What are the responsibilities and job description for the Account Manager-WestJet position at ERMC?
Essential Functions / Key Responsibilities
- Builds partnerships with customers and sets the example for the delivery of exceptional customer service.
- Reviews operational and financial reports to ensure the station meets goals and objectives and takes corrective action as required.
- Ensures compliance with policies and procedures, rules, standards, customer requirements, and governmental/regulatory requirements.
- Participates in employee relations investigations when complaints arise and resolve issues in a professional and timely manner.
- Promotes and adheres to policies concerning Safety, Anti-Harassment, and Equal Employment opportunities.
- Recruits new employees to ensure appropriate staffing, promotes team-building initiatives, and performs coaching/mentoring activities to develop and motivate team members.
- Ensure that employees are properly trained and audit safety records as needed.
- Sets, measures, and manages the performance of self and others. Leads team members in achieving/exceeding operational and financial objectives and goals.
- Ensures compliance with rules and standards of all relevant regulatory agencies and applicable laws.
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Pre-requisites:
- Valid In-State Driver’s License.
- Ability to pass a pre-employment drug screen.
- Ability to pass up to a 10-year background check.
- Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
- Must complete ramp and SIDA training to obtain airport authority identification security.
- Work a variety of shifts, including nights, weekends, holidays, and overtime.
- Must be able to be alert to moving vehicles or aircraft and use radio equipment.
- Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift 40 to 50 pounds on raised surfaces.
- Must be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
- Must be able to work in cramped or high places.
- Must be able to carry heavy items up and down jetway stairs.
- Ability to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, printer, and phone.
Legal
• Unifi is an Equal Opportunity Employer.
Benefits
• Flight Benefits – exclusive travel privileges for yourself and your family with Delta Airlines
• Competitive pay with daily access to earned wages
• Paid holidays and paid time off
• 401k company match upon eligibility
• Exclusive discounts and additional wellness programs
