SWF Airport Customer Experience Specialist On-Call

N.B.: THIS POSITION IS ON-CALL.

INTERVIEWS BY APPOINTMENTS ONLY. NO WALK-INS ACCEPTED.

Business attire is required for interview/job fair attendance.

AS PER MANAGER'S REQUEST, AN UPLOADED RESUME IS REQUIRED WITH YOUR APPLICATION.

Responsibilities for ACES

• Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed

• Handle customer concerns and questions in a timely and efficient manner

• Provide answers to all general inquiries from customers and other airport visitors

• Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes

• Be a positive, pleasant, and engaging representative of the Port Authority of NY/NJ and the Stewart Airport community

Qualifications for ACES

• Must be at least 18 years of age

• High School diploma or GED.

• Customer Service experience is a requirement, airport experience a plus

• Bi-lingual a plus, but not required

• Must have a professional appearance

• Able to stand on your feet for up to 8hrs

• Able to lift and/or move items up to 75 lbs.

• Must be able to climb, bend and kneel

• Must be able to use your fingers/hands to use a keyboard or tablet

• Must be able to work outdoors for extended period of time.

• Availability to work Monday, Thursday, Friday and weekends for 9am - 3pm and 3pm - 9pm shifts.

• Must have flexible availability to work most shifts which includes overnight, weekends and holidays.
• Availability to work during or in the event of inclement weather; holdover is mandatory.

ERMC is an equal opportunity employer.