What are the responsibilities and job description for the Sales Support Representative position at Ermi LLC.?
Ermi, LLC - Sales Support Representative
Location: Fort Myers, FL
The role of the Sales Support Representative will cover the Fort Myers, St. Petersburg and Sarasota area.
Status: Full-Time
Are you looking to break into Healthcare? Grow with us!
Ermi is THE standard of care for patients with severe motion loss. Our program of cutting-edge medical devices and expert support services is implemented in partnership with physicians, therapists, and other healthcare professionals to meet the needs of patients suffering from this outlying condition.
Join us in our mission of rescuing patients so they can live life to the fullest!
Benefits
- Competitive Base Salary Monthly Commission program
- Opportunity for financial and professional growth
- Ermi University- Training and Development program
- Comprehensive and competitive benefits program, including Health, Life, and Short-Term Disability Insurance
- Monthly Car Reimbursement Program
- Corporate credit card for business expenses
- Dental Coverage
- 401K Program
- Tuition Reimbursement
- Paid Maternity/Paternity Leave
- Paid Time Off
- Discounts on legal assistance, pet insurance, etc.
GENERAL POSITION SUMMARY
Position Purpose: The Sales Support Representative (SSR) will manage and support existing sales accounts within a geographically defined territory to achieve and exceed business plans as directed by the sales professional. SSR is responsible for providing excellent patient care, education, and instruction in addition to performing fulfillment duties, such as inventory and logistics, to support the selling function of the sales team.
ESSENTIAL FUNCTIONS
· Principle accountabilities and responsibilities include the following:
· Build and maintain positive working relationships with physicians, therapists, and staff
. Sales skills are a must
· Conduct presentations and educate physicians, therapists, and staff on the Ermi program, including value proposition
· Collect and review quality paperwork from select accounts for authorization
· Schedule, coordinate, and complete patient paperwork
· Educate and instruct patients on the Ermi program/protocol
· Maintain clinic and patient accounts in company CRM
· Maintain clean and compliant storage facility and inventory counts
· Follow all federal and state healthcare regulations and company policies
· Other duties as assigned by the supervisor
EDUCATION AND EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must have reliable transportation.
Requirements
Bachelor's degree required. A minimum of 1-year experience in the customer service industry is recommended. Clinical background preferred.
Skills and Knowledge
Work Skills: Attention to detail, strong computer skills, and superior organization and communication skills to distribute exemplary work to the right place at a high volume throughout the day.
Competencies
Focus on Customers: Aggressively seeks to anticipate, meet, and, whenever possible, exceed the needs and expectations of internal and external customers.
Shows Adaptability: Willing and able to adjust to rapidly changing priorities, multiple demands, and ambiguity (Communication) – Listen Attentively, Write Effectively, Speak with Impact: Communicates concisely and with sensitivity to the needs of others in all aspects of written and spoken communications.
Establish Relationships and Establish Trust: Foster's excellent achievement through teamwork.
Show Drive and Initiative and Manage and Improve Processes: Embracing innovation and change as a healthy source of opportunity. Generates new ideas and approaches to solve problems and creates business opportunities while maximizing existing resources.
PLEASE NOTE: Each successful candidate MUST live in their territory; otherwise, they will NOT be considered for the position.
Benefits
- 401(k)
- 401(k) matching
- Dental Insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule
- 8-hour shift
- Monday to Friday
Supplemental pay types
- Commission pay
Work Location: On the road
- Seniority Level
- Entry level
- Medical Devices
- Employment Type
- Full-time
