What are the responsibilities and job description for the Customer Support Specialist position at Ernest?
Ernest is currently in search of a Client Coordinator (B2B Customer Service Rep) for our division located in West Sacramento, CA (95691). This is a full-time position that offers a competitive pay rate, benefits, along with an amazing employee first culture.
For over 77 years, Ernest Packaging Solutions has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people.
Essential Functions
- Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the Customer/Sales Personnel
- Responds immediately to Customer inquiries/information needs and provides positive, courteous service to Customer/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of product
- Works with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion
- Works with the appropriate internal department’s on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and redeliveries from vendor
- Reports all errors or any other pertinent customer concerns to Manager of Inside Client Relations
- Keeps lines of communication open with Manager/Sales Personnel
- Looks for opportunity to add on to client orders, promos, close out items. Suggestive selling to customers
- Keep up to date information on customers
- Assist in maintaining assigned Sales Personnel’s unshipped/unbilled report
Qualifications
- Client/customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry
- Working knowledge CRM management systems
- Thorough knowledge of outbound calling techniques and customer service measurements of success
- Demonstrated ability to communicate effectively both verbally and in writing
- Background with distribution methods, process improvement programs and procedures
- Limited product knowledge
Work Location: In person
Hours: Monday-Friday 8am-5pm
Salary : $25 - $28
