What are the responsibilities and job description for the Network Engineer (Tier 2) position at ERP Suites?
We are in search of a highly skilled and experienced Tier 2 Network Engineer to join our Managed Service Provider (MSP) team. The ideal candidate will possess a robust background in networking technologies, exceptional problem-solving prowess, a fervent dedication to delivering top-notch network solutions, and the ability to work autonomously.
As a Tier 2 Network Engineer, you will play a pivotal role in upholding, troubleshooting, and optimizing our network infrastructure, ensuring seamless connectivity, utmost reliability, and uncompromising security.
Location:
This is a remote position. Although the position is fully remote, there may be occasional travel required based on job needs.
Responsibilities:
Network Maintenance and Troubleshooting:
- Monitor, analyze, and promptly resolve network incidents, outages, and performance issues.
- Collaborate with Tier 1 support to escalate and diagnose intricate network problems.
- Implement network changes, updates, and patches with minimal disruption to services.
- Conduct regular network audits and health checks to proactively identify and rectify potential issues.
- Assist in the design, deployment, and upkeep of LAN, WAN, and data center networks.
- Configure, deploy, and oversee network devices including switches, routers, firewalls, load balancers, and wireless access points.
- Collaborate across teams to ensure network requirements for new applications and services are met.
- Enforce network security policies, protocols, and industry best practices.
- Monitor network traffic for signs of suspicious activities and respond to security incidents as needed.
- Perform vulnerability assessments and collaborate with the security team to mitigate vulnerabilities.
- Monitor network performance metrics, identifying optimization opportunities.
- Propose and implement network upgrades, capacity planning, and enhancements to improve network efficiency. Experience with SolarWinds is advantageous.
- Maintain accurate and current network documentation, including network diagrams, configurations, and procedures.
- Generate regular reports on network performance, incidents, and their resolutions.
- Collaborate with IT teams and departments, offering technical expertise and support.
- Mentor and guide Tier 1 support engineers in enhancing their technical proficiency.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Demonstrable experience as a Tier 2 Network Engineer or in a comparable role.
- Profound knowledge of network protocols, routing, switching, and network security principles.
- Hands-on familiarity with network hardware and software, including Cisco ACI, NX-OS, IOS, Cisco UCS, F5, and similar platforms.
- Strong aptitude for troubleshooting and resolving complex network issues.
- Familiarity with network monitoring tools and protocols.
- Knowledge of cloud services such as AWS, Azure, OCI, and others.
- Exceptional communication and interpersonal skills.
- Relevant certifications like CCNA, CCNP, JNCIA, JNCIS, or equivalents are advantageous.
Company:
At ERP Suites, our focus is on helping our customers realize IT’s potential. Our comprehensive ERP solutions enable them to streamline and scale their IT products and processes. And this leads directly to improved efficiency and increased margins. We are a proud Oracle Gold Partner and champion of proactive JD Edwards management and custom product enhancements.
ERP Suites provides technical consulting, cloud services, managed services, and digital transformation solutions for some of America’s top companies. We build secure connections, improve performance, automate workloads and give them mobility. In other words, we help them stay on top.
We deliver multi-functional value through cloud services, digital transformation, ERP consulting services, ERP managed services, and software development.
Core Values:
- Make Customers Successful
- Be An Advisor
- Be a Teacher
- Be a Coach
- Have Fun
- Do the Right Things for the ERP Suites Family
- Adapt Quickly to Changing Roles and Environments
- With questions.
- With problems that need to be solved.
- With business needs, both immediate and long term.
- Because technology and its impact on business isn’t getting any simpler.
- That’s why we exist.
- To answer the tough questions.
- To find a solution to every problem—no matter the size or scope.
- And to help companies not just identify IT’s potential, but realize IT.
