What are the responsibilities and job description for the Atlassian Engineer/ Jira admin - Madison Wisconsin -12 Months position at ERPA?
Job Details
Role: ITSM Engineer ( Atlassian Engineer)
Location: Madison Wisconsin
Duration: 12 Months
Required qualifications
Experience:
- 4-7 years of experience in ITSM engineering and/or business analytical role, with a focus on Atlassian Cloud products (Jira Service Management, Jira Software, Confluence, etc.).
Technical Expertise:
- Hands-on experience in Jira Service Management configuration and customization, including workflow design, SLA configuration, and automation rules.
- Strong understanding of ITIL frameworks and their application in ITSM processes.
- Experience in integrating Atlassian tools with other IT management systems.
- Solid understanding of system administration and application support.
Tools & Technologies:
- Proficiency in Atlassian products, particularly Jira, Jira Service Management and Confluence.
- Knowledge of integrations with third-party tools (e.g., monitoring systems, cloud platforms, API connectors, etc. ).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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