What are the responsibilities and job description for the Help Desk ,Detroit, MI. looking only locals position at ERPA?
Job Details
- Bachelor s degree in information technology, Business Administration or related discipline.
- CompTIA A , Microsoft Certified: Fundamentals or equivalent certifications preferred.
- Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.
Technical Skills:
- Basic knowledge of Windows and macOS operating systems,
- Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite,
- Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting,
- Experience with remote desktop tools, call management and helpdesk software.
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