What are the responsibilities and job description for the Hybrid job - Service Delivery Manager PeopleSoft- Boston, MA, position at ERPA?
Job Details
Urgent Requirement: Service Delivery Manager PeopleSoft
Duration: 12 months
Location: Boston, MA Hybrid (3 days onsite, 2 days remote)
Visa Type: All
Tax Term: Full time OR Contract
Interview: MS Team
Required Skills:
15 years of PeopleSoft experience
7 years of experience of managing PeopleSoft production support engagement as the service delivery manager.
Proven expertise in SLA management and service delivery governance
Experience leading multidisciplinary technical and functional teams
Strong client relationship management and escalation handling skills
Ensure the Service Level Agreement (SLA s) are met. Take proactive and corrective action to manage and ensure compliance with SLA s outlined in the Statement of Work (SOW)
Ensure timely ticket updates and customer communication from the team.
Proactively schedule maintenance tasks and maintain a calendar of maintenance activities for the customer including applying PUM updates, PeopleTools patches and CPU patches.
Success Measures:
This role will be evaluated on the following measures:
SLA Compliance
Ticket updates and customer communication
Customer satisfaction
Note: Adept at managing escalations, mentoring teams, and upholding SLA commitments, the candidate brings a delivery-first mindset backed by years of hands-on experience in service operations.
Preferred Skills
Experience delivering strategic managed services in PeopleSoft environments
Familiarity with business-critical event support such as financial close cycles
Skilled in conducting governance reviews and QBR presentations
Regards,
Srinivas SP
ERP Analysts, Inc.
Email: Srinivas dot sriperambuduri at erpanalysts.com
(Six one Four - Five One Five - Six Four Five Sevan)
Workday Certified Partner | Oracle Gold Partner | CMMI Level3
LinkedIn profile: Srinivas Sriperumbudur
Salary : $70 - $80
