Program Manager - Salesforce (Manufacturing Domain) - Remote (Troy, Michigan with 20% Travel)

Role: Program Manager Salesforce

Location - Remote with up to 20% travel

Client Location Troy, Michigan

Employment Type: Contract

Time Zone - EST

Our Client is seeking an experienced Salesforce Program Manager for our client, a leading manufacturer in the modular and manufactured housing industry. With operations across multiple facilities and a strong market position in prefabricated construction solutions, our client is embarking on a digital transformation journey to enhance customer experience, streamline sales processes, and optimize service delivery.

Responsibilities

• Lead end-to-end implementation of Salesforce multi-cloud solutions (Sales Cloud, Service Cloud, CPQ, and Marketing Cloud)
• Develop project governance, timelines, and resource allocation strategies aligned with manufacturing business cycles
• Coordinate cross-functional teams spanning sales, customer service, engineering, manufacturing, and retail operations
• Drive change management and ensure high user adoption across diverse user groups
• Communicate progress and manage stakeholder expectations at multiple organizational levels
• Identify and mitigate risks while resolving implementation challenges specific to the housing manufacturing sector
• Ensure alignment between business requirements and technical solutions, with special focus on CPQ functionality for complex modular product configurations

Qualifications

• 7 years of project/program management experience.
• 5 years specifically managing Salesforce implementations.
• Proven success with multi-cloud Salesforce projects (Sales, Service, CPQ, Marketing).
• Strong understanding of Salesforce architecture and best practices.
• Experience with manufacturing business processes and systems integration preferred.
• Knowledge of CPQ implementation for complex product configurations highly valued.
• Exceptional stakeholder management and communication skills.
• PMP or equivalent certification preferred.
• Salesforce Administrator or Consultant certification highly desired.
• Ability to travel up to 20% to client site in Troy, Michigan.

Required Skills - Salesforce Program Management, Salesforce Implementation, Project/Program Management, Salesforce Architecture, Stakeholder Management, Communication Skills, PMP Certification, Salesforce Administrator Certification, Travel

Preferred Skills - Manufacturing Business Processes, Systems Integration, CPQ Implementation, Customer Experience, Operational Efficiency

Regards,
Kevin

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