What are the responsibilities and job description for the Help Desk Specialist position at ERT?
Position Description
- Provide monitoring services for NOAA Satellite Systems.
- Identify alarms and alerts and respond in accordance with Government directives and procedures.
- Create tickets and provide daily logs for activities processed.
- Work with Network Teams and management to provide detailed reporting and updates.
- Multitasking within different software platforms in a virtual environment.
- Track & Report Satellite data anomaly's via Ticketing and assign to the proper team.
- Answer phone calls, View and provide action on Emails (GMAIL)
- Attend weekly meetings to provide feedback to Management
- Provide support to end users on a variety of issues.
- Identifies, researches and reports unresolved technical problems
- Documents, Tracks and monitors problems to ensure a timely resolution.
- Knowledge of commonly-used concepts, practices and procedures within a particular field
- Operations run 24 hours a day, 7 days a week, supported by a 12-hour alternating shift schedule
- Onsite training and certification by current staff
Required Skills
- 1 years’ experience in relevant professional position.
- Detail oriented, organized, and timely.
- Ability to work well independently and in a team setting.
- Work within the team framework created by management and work with team members on assigned projects.
- Basic use of Microsoft suite WORD, EXCEL, also PDF.
- Knowledge of commonly used concepts, practices and procedures within a particular field.
- CompTIA A certification preferred.
- Ability to work 12-hour shifts on a rotating basis to support 24/7/365 operations.
- Must be a US Citizen or Permanent Resident (Green card) and be able to pass a background investigation to obtain a security badge to enter the applicable government facility.
Education
AA in computer science, related discipline, or equivalent.
Benefits
All full time employees are eligible for the following benefits upon starting: Medical, Dental, Vision, 401(k), Paid Time Off, and 11 Paid Federal Government Holidays..
Location
Work is on-site at the NOAA Satellite Operations Facility (NSOF) in Suitland, MD.
Compensation
The pay range for this role is $18 - 40/hour. This range is a good faith estimate based on similar roles across the organization. ERT uses several factors when extending an offer, including but not limited to, the position's scope and expected duties, a candidate’s work experience, education/training, and key skills.
Benefits
All full-time employees are eligible to participate in our flexible benefits package, which includes:
- Medical, Rx, Dental, and Vision Insurance
- 401(k) retirement plan with company-matching
- 11 Paid Federal Government Holidays
- Paid Time Off (PTO)
- Basic Life & Supplemental Life
- Health Savings Account, Flexible Spending and Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Employee assistance program (EAP)
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Professional Membership Reimbursement
- Employee Referral Program
- Competitive compensation plan
- Discretionary variable incentive bonuses based on factors such as individual performance, business unit performance, and/or the company’s performance
- Publication and Conference Presentation Awards with bonuses
ERT is a VEVRAA Federal Contractor and Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Salary : $18 - $40
