What are the responsibilities and job description for the Customer Service Specialist position at ES Solar?
Customer Service Representative
Wage: $15-$18
Responsibilities:
- Calling customers to schedule Service Technicians to go out on site for service calls
- Coordinating Service Technician schedules to ensure optimal routes are planned
- Monitoring customer solar systems remotely and addressing any system issues
- Communicating with solar manufacturer’s customer service
- Using critical thinking to problem solve
- Troubleshooting over the phone with the customer
- Taking customer inbound calls
- Learn and develop knowledge base of monitoring systems used to assist customers
- Ensure clear and extensive notes are recorded in the correct databases
- Submit and track equipment replacements and reimbursements
Qualifications:
- Customer Service Experience
- Solar Experience (preferred)
- Critical Thinking
- Detail Oriented
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Analyzing information
Work Hours:
Full time position - 40 hours per week
Monday - Friday (8AM - 4PM)
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Required)
- Phone etiquette: 1 year (Required)
- Appointment scheduling: 1 year (Preferred)
Ability to Commute:
- Layton, UT 84041 (Required)
Work Location: In person
Salary : $15 - $18
