What are the responsibilities and job description for the ServiceNow Business Analyst position at ESB Technologies?
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Job Title : -ServiceNow Business Analyst / Admin / Techno functional
Duration : 4 Months
Exp : 10 Years
Location : Walnut Creek, CA – Onsite Tuesday and Wednesday
Only GC / USC
Project Description
Responsible for formulating systems scope and objectives relative to business needs and industry best practices, and for improving and providing support for our ServiceNow platform. Will play a key role in the execution of our ServiceNow roadmap.
Duties / Day to Day Overview
Essential Duties
- Analysis & Design : Requirements gathering, process improvement, impact assessments, design solutioning, story writing, grooming, level of effort estimation
- Translate business requirements into technical specifications and vice-versa
- Guide critical systems development to meet business needs
- Design scalable solutions with a clear understanding of dependencies, connections and risks
- Influence solution design and approach to minimize customizations and technical debt
- Stay abreast of ServiceNow latest features and best practices
- Quality Assurance :
- Peer reviews, functional testing, user acceptance testing (UAT)
- Production Support :
- Incidents, service requests, CDMB support, system administration activities, proactive identification of system deficiencies and recommendations
- Project management : Sprint planning, technical projects, releases
- Manage concurrent projects, activities and tasks under time constraints
- Coordinate cross-functional teams towards task completion.
- Documentation : System documentation, process and standards, knowledge articles
- Develop and maintain knowledge, technical and process documentation, as needed
- Other activities as assigned :
- Collaborate and communicate actively with the team, sharing knowledge and best practices
- Collaborate with other teams to clarify requirements and troubleshoot / resolve reported problems
- Collaborate with and oversee third party vendors on projects, as needed
- Perform duties with limited supervision
Knowledge and Skills
Education and Experience
