What are the responsibilities and job description for the Customer Service Associate position at Esbenshade's Garden Centers?
Department: E-Commerce
Classification: Full Time, Year-round
Location: Denver, PA
TO APPLY: Please return your completed form via one of two methods listed below.
- Email to: hr@esbenshades.com
- Print and return to the courtesy counter at our Lititz Store
Description: Customer Service Associates need to be self-motivated and have the ability to maintain both customer satisfaction and contribute to company success. This includes responding to customer inquiries via email or telephone to make sure that any problems are resolved for sale promotion and customer satisfaction.
Duties & Responsibilities:
- Must have excellent communication and customer service skills that apply to both phone and email correspondence.
- Able to provide help and advice to customers who have purchased or are using Esbenshade’s products or services.
- Willing to learn about the products and services we provide.
- Stay up to date on changes and updates that can be relayed to each customer.
- Able to multi-task.
- Able to problem solve, trouble shoot, find answers, and respond in a timely matter to customer issues.
- Must be a self-motivated individual, a team player, who has the willingness to help out in other areas when needed.
- Process returns in a timely manner.
- Communicate in a professional courteous manner to customers by telephone and email.
- Must be able to sit or stand for extended periods of time.
Education & Experience:
- Previous experience with customer service is preferred.
- Basic math and computer skills necessary.
- Experience with Microsoft Office and basic POS programs.
- 2 years of experience in Customer Service or an office setting is preferred.
Time Requirements:
- This is a year-round, full-time position.
- Regular schedule is Monday through Friday 8:00am until 5:00pm with rotating Saturdays.
- Varied hours dependent on the season.
- Overtime is mandatory during peak season (November through December 23rd and March through mid-June).
