Network Engineer - Information Technology

Job Title: Network Engineer FLSA Status: Exempt Pay Grade: 104 Work Days: 226 Reports To: Director of IT Primary Purpose The Network Engineer is responsible for providing advanced-level network operations support, including installation, configuration, troubleshooting, and maintenance of network hardware and software. This role involves working closely with both senior engineers and network administrators to ensure the stability, reliability, and security of the ESC Region 11 network infrastructure for internal operations as well as FIBERl 1 customer network needs. Qualifications To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education/Certification Bachelor's degree or 6 years of networking experience preferred Current CCNA or applicable networking certifications preferred Special Knowledge/Skills Communicate effectively in written and oral forms Model effective integration of technology and security principles Demonstrate effective interpersonal and collaborative skills with both internal and external clients Ability to communicate effectively and work as a team Attention to detail and ability to quickly and appropriately troubleshoot and repair problems High level problem-solving and communication skills Extensive knowledge of routers, switches, and WLAN hardware Solid knowledge of network monitoring tools Solid knowledge of TCP/IP protocol use and troubleshooting Knowledge of LAN design and best practices Knowledge of wireless network protocols, equipment, security, and troubleshooting Knowledge of Cisco cloud platforms such as Umbrella and the Cisco Meraki dashboard Knowledge of Antivirus management and solutions Knowledge of packet captures and analysis Familiarity with optical transport networking Familiarity with Intrusion Detection Systems Familiarity with open-source network tools (Ansible, Graylog, Security Onion) Familiarity with Linux operating systems and terminal operations Experience 3-4 years preferred experience working with networking and telecommunications equipment performing the duties of configuring, monitoring, and managing LAN/W AN/WLAN infrastructure including management of routers, switches, and associated equipment. Experience in supporting network operations, including the configuration and troubleshooting of network devices. Essential Duties and Responsibilities *This job description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. They are intended to be accurate reflections of those principal job elements essential for making fair hiring and pay decisions. **This position may be partially or completely funded using grant and/or federal monies and is assigned programs to include activities designed to enhance the effective and coordinated use of funds. Assist senior network engineers with installation, upgrades, configuration and troubleshooting of all network hardware. Monitor network performance and troubleshoot issues to ensure network availability and reliability. Maintain network security using available network tools and equipment such as firewall, IDS, DNS filtering, and DDoS mitigation. Assist with network documentation, including diagrams, configurations, and standard operating procedures. Assist with the implementation of after-hours maintenance and respond to incidents in alignment with the FIBER! I Service Level Agreement Investigate user problems, identify their source, determine possible solutions, test, and implement solutions. Open, monitor, and update trouble cases with the ISP and follow up to ensure that remediations are in place for network and security issues. Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties. Identify utilization patterns and their effect on operation/system availability and perfonnance expectations. Ensure timely user notification of maintenance requirements and effects on system availability. Document network problems and resolutions for future reference. Analyze system logs and identify potential issues with network systems. Assist other technology departments in planning and decision making for future technology implementations. Participate in team and department meetings and knowledge transfer sessions. Occasionally present sessions covering networking/security topics to internal and external clients. Work in collaboration with the Sr. Systems Engineer and the Sr. Security Engineer on best practice implementations. Mentor Network Engineers and Administrators Supervisory Duties None Equipment/Specialized Software Used Computers, projection devices, control panels in meeting rooms, printers, productivity software, software specific to the job assignment, network resources, internet resources, and other hardware and software necessary to perform the functions of the job effectively and efficiently. Working Conditions (Mental Demands/Physical Demands/Environmental Factors) Mental: Public relations and people skills are always required, work with frequent interruptions, and maintain professional composure and confidentiality under stress. Physical: Occasional prolonged and irregular hours, ability to move tables and chairs and load/unload boxes and materials. Prolonged use of a computer. Environmental: Open cubicles/workstations. Evaluation Annual performance evaluation will be performed in accordance with the adopted policies of the Education Service Center Region 11. Employment in this position is contingent upon performance, need, and funding. Revision Date: December 2024