Skyward Student Software Analyst

The Skyward Student Software Support position will provide consulting and software support for the Skyward Student Information Services software for participating Texas school districts.

Salary is negotiable and will be commensurate with the candidate's Skyward experience and/or Skyward certifications

• Provide support to customers through telephone, fax and email or remote assistance software, and individual and group training sessions
• Document details of customer cases for future support reference
• On-site visits to school districts for training and/or problem solving, if warranted
• Escalate and communicate issues efficiently in order to achieve quality resolutions quickly
• Train local school district users in the proper procedures for the utilization of the supported Skyward Student Information Services software
• Assist in the preparation of materials, media and presentation data for workshops
• Participate in the presentation of materials at workshops and training sessions
• Participate in ESC Region 12 and/or other professional development opportunities
• Pursue Skyward Certification
• Support internal ESC 12 functions and Core Values

• Experience as a user/trainer at district/campus level for Skyward Student Information Software
• Experience at a Texas school district, preferred
• Possess working knowledge of Skyward Student Information Software
• Knowledgeable in school processes and procedures including:
  
  • Student Attendance Accounting
  • Master Schedule Building/Student Scheduling
  • Grade Reporting/Transcripts/GPA
Working knowledge of Texas Data Systems (TSDS) processes

• Excellent computer skills in Microsoft Office
• Possess excellent communication, public relations and interpersonal skills
• Able to handle multiple tasks, work under pressure and meet deadlines - both independently and as part of a team
Express positive attitude, enthusiasm and excellent people skills

• 
  ADDITIONAL INFORMATION:
• ESC Region 12 provides monetary contribution up to $575 per month to use for employee/family healthcare and supplemental benefits.
• Employee earns state personal, sick and vacation leave.
All employees contribute to both: Teachers Retirement System (TRS) and Social Security retirement.

• At least 2 years of relevant experience preferred
• Bachelor degree preferred
• Citizenship, residency or work visa required

Salary commensurate with experience and certifications completed