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WORK FROM HOME - Customer Service Representative - 40 hrs per week

ESC Virtual
Reston, VA Remote Full Time
POSTED ON 2/28/2025
AVAILABLE BEFORE 5/25/2025

Overview

Join ECS as a Virtual Customer Support Agent. Our company is seeking over 2,000 agents. Our agents choose from a number of possible positions where they provide support to customers from the comfort of their homes. Examples of positions may include : helping customers make travel arrangements for a cruise, coordinating roadside assistance for stranded motorists, assisting customers to navigate a tax company's website, and assisting families with Disney reservations, to name a few. Our virtual agents are true professionals, with relatable personalities, and a "bend-over-backward for you" mentality. If you are looking for a family-oriented, work-from-home environment with a professional company then this is the place for you. If you have the appropriate office setup, we can offer you flexible hours, 100% autonomy, all in the comfort of your home.

The starting pay for our agents is $10 / hour for a minimum of 40 hours per week; and $8 / hour for 25 - 40 hours per week (minimum number of hours required is 25). We also include bonuses / incentives based on performance, hours worked, and customer satisfaction. All hours / shifts are available (Days, Evenings, Nights, weekends, and OT) from which you can choose to work. The earning potential is between $30,000-$60,000 per year if you're willing to put in the time and effort, and offer great customer support. This is an independent contractor opportunity.

  • We will respond to you with a decision within two business days. Please make sure you check your junk / spam folders for a message from us if you don't see it in your inbox. We will be disappointed if we are unable to connect with you!

Responsibilities

  • Participating in training and certification courses
  • Providing excellent customer service by guiding and helping others with a friendly attitude
  • Using your home computer and phone to answer inbound phone calls, video calls, and / or live chats to provide awesome customer service
  • Committing to and following through on working a minimum number of hours per week
  • Being accountable in all areas of work with us

    • Qualifications

    Standard Requirements

  • Customer experience preferred but not required. Must have excellent communication skills and positive attitude
  • Must have a quiet, dedicated work space with a desktop or laptop, headset and reliable wired high-speed internet connection
  • Must demonstrate professionalism with excellent typing, communication and computer skills
  • Must be skilled in spelling and grammar rules
  • Must be willing to submit to standard background check, drug test, technology check and voice assessment
  • Must be willing to work hard and strive for high customer satisfaction ratings
  • Must be articulate with excellent command of the English language
  • Must be 18 years old or older
  • Must have a high school degree or equivalent
  • Must be authorized to work in the US
  • Must reside in the US
  • Not eligible to residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin
  • Access to smart phone for system verification required

    • Technical Requirements (Read Carefully)

  • CPU Speed Dual-Core 2.8 GHz or better
  • Intel i5 or i7 class or AMD Phenom Ryzen or equivalent processor
  • No Atom, Celeron, Pentium, Opteron Processors
  • Minimum Hard Drive Available Space : 20 GB
  • Minimum Hard Drive Total Space : 60 GB
  • Minimum Internet Download Speed : 10 mbs
  • Minimum Internet Upload Speed : 3 mbs
  • Maximum Network Latency : 120 ms
  • Windows 10 (64bit) Operating System
  • Minimum RAM : 4 GB
  • Must have a desktop or laptop with ethernet cable connected to your computer from your router or modem
  • Incompatable devices include : Netbooks (Chromebooks, MS Surface, etc), tablets, all-in-one computers, all Mac Machines are not allowed

    • Skills & Requirements Qualifications

    Salary : $30,000 - $60,000

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