Animal Welfare Coordinator - Animal Services – Animal Services Department

Close Date: April 16, 2025

This position provides for the security, well-being, and humane treatment of impounded animals by performing daily care and handling related tasks, as well as providing customer service to the public for adoptions, admissions, and other Animal Welfare functions through either in person, email, and/or phone interactions. This position reports to the Lead Animal Welfare Coordinator.

This a "mandatory testing" position that requires Drug Testing.

EXAMPLES OF DUTIES

Cleaning and disinfecting animal cages, animal runs, floor and hallways.

Records details of animal history, such as weight, food intake and license number.

Greet visitors, answer phones, and provides information to clients and resolves issues.

Enter data and maintains records on animals.

Provide daily care for animals in the shelter including preparing and providing food in animal feed pans and water in animal water pans.

Receive and examine incoming animal upon intake for overall behavior and health; include before mission protocol.

Provide exercising services such as walking and playing with the animals.

Excellent customer services skills are required, including strong communication and interpersonal skills and the ability to deal tactfully with the public and explain laws and ordinances, which include community outreach presentations.

Observes shelter animals and report signs of analyzing behavior.

Performs other duties as required, including being on call 24/7 at times, to respond to fleet emergencies

TYPICAL QUALIFICATIONS

Minimum Qualification Requirements:

Training and Experience:
High School Diploma or equivalent (G.E.D.) and six (6) months of experience in handling or training animals; or, a combination of education and experience equivalent to these requirements.

Licenses and Certifications:
Valid driver’s license from state of residence
Must complete the Escambia County Animal Welfare training program within 6 months of hire

Knowledge, Skills, Abilities, and Other Characteristics (KSAOs):

Customer service principles

Animal handling techniques and application

Animal care and nutrition requirements

Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes

Cleaning and sanitizing methods

Providing customer service

Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, volunteers, etc. sufficient to exchange or convey information and to receive work direction

Handle animals in a humane and safe manner

Identify common animal diseases or disorders

Handle diseased animals in a safe manner

Assess the temperament of animals

Clean and sanitize kennels

Safely operate a motor vehicle

Use tools and equipment particular to the trade including microscope, microchip scanner, medical supplies, animal control devices (muzzles, catch poles, etc.)

Operate personal computer and related software applications (Microsoft Suite)

Ability to work in harsh environments

Attention to detail

Ability to work with both dogs and cats/sometime exotic pets

Problem Solving and Critical Thinking

SUPPLEMENTAL INFORMATION

County-wide Employee Responsibilities:
All Escambia County BCC employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Escambia County
BCC's Employee Code of Ethics, gift, and conflict of interest policies.

All Escambia County BCC employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Emergency Management Responsibilities:
During emergency conditions, the incumbent of this position will automatically be considered an emergency service worker. This employee is subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and is expected to perform emergency service duties, as assigned.

Physical Requirements:
Positions in this class typically require running, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, seeing, finger and hand dexterity as well as repetitive motions.
Very Heavy Work: Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently to move objects. Lifting in excess of 100lbs.
May engage in aerobic exertion when training and working with animals.
Incumbents may be subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, gases, poor ventilation, chemicals, oils, extreme temperatures, workspace restrictions, and intense noises.