Information Technology Endpoint Administrator - Information Technology Department

**Open Until Filled**

The Endpoint Administrator is a pivotal role responsible for managing device deployments, software distribution, and system patching within the organization. Reporting to the IT Infrastructure Division Manager, the Endpoint Administrator uses strong technical skills in endpoint management and administration, along with excellent communication and problem-solving abilities. The Endpoint Administrator plays a crucial role in maintaining the stability, security, and efficiency of our endpoint devices, contributing to the overall success of the IT infrastructure. Leveraging expertise in key technologies including MECP, Intune, Office 365, Azure, Mobile Device Management, and Endpoint Defender, this role ensures the smooth operation and security of our endpoint devices.

EXAMPLES OF DUTIES

Collaborates with the IT Infrastructure and Enterprise Service Delivery divisions to develop and implement strategies for efficient device imaging deployments, software distribution, and system patching

Utilizes advanced tools such as MECP (Microsoft Endpoint Configuration Manager), Intune, Office 365, Azure, Endpoint Defender, Mobile Device Management with Apple Business Manager, and Samsung Knox to manage and maintain endpoint devices across the organization

Oversees the distribution and installation of software applications and updates to endpoint devices, minimizing downtime and optimizing user experience

Implements, coordinates, and manages system patching policies and practices, ensuring timely application of security patches and updates to mitigate potential vulnerabilities

Provides technical support and troubleshooting assistance to end users for device-related issues, resolving issues promptly to minimize disruption to business operations

Collaborates with the IT Infrastructure and Enterprise Service Delivery team to implement and enforce security measures, ensuring endpoint devices are protected against threats and vulnerabilities

Stays informed about industry trends and best practices in endpoint management and security, recommending and implementing improvements to enhance our IT infrastructure

Maintains accurate system wide documentation and records of endpoint configurations, deployments, and patching activities

Assists with other IT Infrastructure and Enterprise Service Delivery projects and initiatives as assigned by the IT Infrastructure Supervisor

Performs other duties as assigned

TYPICAL QUALIFICATIONS

Minimum Qualification Requirements:

Training and Experience:

Bachelor's degree in Information Technology or related IT field and three years of related experience in information technology or a related IT field; or a combination of education and experience equivalent to these requirements.

Licenses and Certifications:

Must possess a valid driver's license from state of residence

Must be able to acquire and maintain a CJIS certification, including comprehensive background checks and certification status of Level 4 Security Awareness Training, within 3 months of employment.

Preferred Qualification Requirements:

experience using and maintaining Teams, Office 365, SharePoint, Intune

experience with MECM, Intune, and Mobile Device Management

strong user skills with Microsoft Office (Outlook, Word, Excel, and PowerPoint)

experience using the ITIL framework

knowledge of HIPAA and CJIS security requirements

certification by an industry recognized organization (e.g., Microsoft, Cisco, CompTIA)

Knowledge, Skills, Abilities, and Other Characteristics (KSAOs):

collaborate and work well with others in a team environment

Microsoft Windows desktop operating systems

Microsoft Endpoint Configuration Manager (MECM)

Hybrid Office 365 or Cloud technology

troubleshooting hardware and software problems

designing, implementation, and troubleshooting a patch management program

develop and use simple project schedules and standard project management terminology

communicate effectively in written and verbally

communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction

SUPPLEMENTAL INFORMATION

County-wide Employee Responsibilities:

All Escambia County BCC employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Escambia County BCC's Employee Code of Ethics, gift, and conflict of interest policies.

All Escambia County BCC employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Emergency Management Responsibilities:

During emergency conditions, the incumbent of this position will automatically be considered an emergency service worker. This employee is subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situations and is expected to perform emergency service duties, as assigned.

Physical Requirements:

Positions in this class typically require sitting, standing, talking, hearing, seeing, finger and hand dexterity as well as repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting frequently during the day. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Benefits/Compensation Package:

• Medical / Dental / Vision plans
• Prescription coverage
• Employee health clinic
• Employee fitness centers
• Employer-sponsored retirement plan or an investment plan
• Deferred Compensation Plan
• Flexible Spending Account(s)
• Employee Assistance Program
• Annual/Sick Leave or Paid Time Off (PTO)
• Group Life Insurance