Escape Campervans is growing very quickly which means we get a LOT of inbound interest. We are looking for an Escape Specialist to join our team! We need the right person to be the welcoming friendly face of our brand, to answer all questions, get customers excited about their upcoming trip and provide top-notch customer service. We also need this person to address and solve any customer issues that arise with urgency and professionalism.
The other key component of this role is overseeing the readiness of our campervans. This position ensures vans are cleaned, detailed, and serviced up to company standards. This individual is responsible for ensuring proper functionality of all elements of the campervan fit out such as the sink, refrigerators, lights, stove, and other components to confirm campervans are road ready. This role is extremely hands-on - don't expect to spend much time sitting behind a computer at a desk!
Our campervans are as much hotels on wheels as they are vehicles. They have bedding, kitchen tables, curtains, and lots of nooks and crannies which get exposed to the elements while on camping trips. If you have housekeeping / hotel experience, this might be a great fit for you!
RESPONSIBILITIES
Include but not limited to the following :
Ensure all vans are prepped and ready for pickup
Schedule pickup times with the guests
Work with local mechanic and dealership partners to complete regular preventative maintenance checks
Problem-solve, schedule and fix van and customer service issues when they arise
Keep depot clean, tidy and professional
Always follow the company brand manifesto and brand values
Follow all company COVID-19 safety protocols
Customer Pickup & Dropoff
Complete checklist to ensure campervans are ready for customer pick up - fully stocked, safety checks, cleaned and previous renter feedback addressed
Offer travel tips, campsite and itinerary questions
Perform a detailed van review upon drop off : eg. check for damage, troubleshoot problems, help dispose of trash / leftovers
Campervan Prep
Detailed cleaning of the interior & exterior of the campervan immediately upon return
Prepping the campervan prior to a rental
Wash dishes
Fold laundry
Fill water tanks
Set up kits and ensure all items are properly included in the rental according to the reservation
Preform final touch before pickup
Light Mechanical
Fluid top offs
Tire pressure checks and top ups
Fridge Battery / Solar panel check
Water pump check
Ensure full tank of gas
Interior repairs (eg curtains)
Wiper blade replacement
Requirements
REQUIREMENTS :
Hard worker
Attention to detail
Positive, engaging attitude
Must be able to work weekends, nights & holidays
Self-starter.
Demonstrates ability to work independently in stressful situations
QUALIFICATIONS :
High School Graduate, Associates Degree or higher preferred
1-3 years of previous work experience desired
Outdoor industry / hotel experience desired
Guide, resorts, retail, front desk, housekeeping, vehicle detailing / cleaning or related industry are encouraged to apply
Light mechanical aptitude
Clean driving record
Strong computer Skills - Excel, Outlook, Word
Ability to learn reservations software system quickly
Ability to lift 50 lbs
Passion for travel, adventure, and the general outdoors
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