Manager / Game Master with Escape Gettysburg

Escape Room Manager – Lead the Fun!

Are you ready to take charge in a dynamic and exciting industry? Our escape room is looking for a Manager to oversee daily operations, ensure smooth guest experiences, and lead our team—all while actively participating in the fun as a Game Master! If you have strong leadership skills, enjoy problem-solving, and thrive in a fast-paced environment, this could be the perfect fit.

What You’ll Do:

• Schedule and manage all staff to ensure smooth operations
• Train new hires and provide ongoing team support
• Answer customer emails and inquiries
• Coordinate with corporate groups to organize private bookings
• Purchase business essentials (cleaning supplies, office items, etc.)
• Troubleshoot game and operational issues as they arise
• Perform Game Master duties, including:
• Greeting and welcoming guests with a friendly smile
• Leading groups to their game room, providing clear instructions and tips
• Answering questions and offering hints to keep games engaging
• Celebrating successes with guests after their game
• Resetting and preparing game rooms for the next adventure
• Assisting with guest waivers and reservations

Qualifications (preferred):

• Proven leadership and management skills in a customer-focused environment
• Strong time management abilities to effectively handle multiple tasks
• Excellent customer service and guest service skills
• Experience in cash handling and financial transactions
• Knowledge of events management and conflict resolution techniques
• Relevant experience working with a wide range of ages and in hospitality settings
• Public speaking and communication skills to engage with diverse audiences

Who You Are:

• Strong Leader – Can motivate and manage staff while maintaining a positive work environment
• Customer-Focused – Handles guest interactions professionally and ensures a great experience
• Problem-Solver – Thinks quickly to resolve scheduling, technical, or customer concerns
• Excellent Time Manager – Can juggle multiple responsibilities and keep things running smoothly
• Calm Under Pressure – Handles stressful time crunches with confidence and efficiency
• Detail-Oriented – Ensures rooms are reset properly, schedules align, and supplies are stocked
• Tech-Savvy – Comfortable with digital booking systems and troubleshooting basic tech issues
• Experience in hospitality or management is preferred but not required

Details:

• Location: 59 N. 5th Street in Gettysburg
• Hours: 24 - 32 hours per week (classified as full-time, but does not include health benefits)
• Pay: Starting at $15.00/hour, with opportunities for growth
• Availability: Immediate opening; must be available evenings and weekends

If you’re looking for a leadership role where you can actively engage with guests while keeping operations running smoothly, we’d love to hear from you! Apply today and help create unforgettable experiences for our players.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• Flexible schedule

Schedule:

• Evenings as needed
• Evening shift
• Every weekend
• Rotating weekends
• Weekends as needed

Work Location: In person

Salary : $15