What are the responsibilities and job description for the Guest Services Agent position at Escape Hospitality?
Scribner's Catskill Lodge is looking to add a Guest Services Agent to our team! This role can be Seasonal or Year-Round based on employee preference. Part-Time and Full-Time roles are available.
ABOUT SCRIBNER’S CATSKILL LODGE
Scribner's Catskill Lodge is set in the Catskill Mountains. Renovated and re-established in 2016, our Lodge is a year round attraction for urban explorers looking to explore the Catskills. With thoughtful design, friendly service, and delicious food and drinks served in our onsite restaurant, Prospect, the Lodge has become the perfect basecamp for weekend adventurers and midweek escapists. In addition to our 38 guest rooms and suites, our newest accommodations, The Rounds, are 11-luxury cabins, a stone’s throw away from the Lodge. The uniquely designed Rounds include oculus for stargazing, outdoor soaking tubs, and decks with 360 degree views. In addition to our accommodations at the Lodge and the Rounds, we offer a locally-inspired restaurant, Prospect, multiple indoor and outdoor event spaces, and over 20 acres of mountainside to explore.
ABOUT THE ROLE
The Guest Services Agent acts as ambassador to Scribner’s Catskill Lodge and is the primary point of contact for our guests. This teammate ensures every guest experience meets our high-quality standards of communication and service. This role greets new and returning travelers, creates and cancels reservations, manages guest accounts, performs check-ins and check-outs, ensures each room is prepared to standard and recommends local activities for guests.
Our ideal candidate is outgoing and engaging, detail oriented and organized, has outstanding communication skills and is passionate about the Catskills and sharing their knowledge of the area with guests.
RESPONSIBILITIES
- Uphold service standards to create a second-to-none guest experience
- Create and ensure welcoming and transportive atmosphere for guests
- Check-in and check-out guests and manage guest concerns
- Create, modify and cancel room reservations
- Communicate with guests over email, phone and in-person
- Manage and uphold Lodge visual and operational standards
BENEFITS INCLUDE:
- Paid time off and Vacation policy
- Subsidized Medical Insurance Cost
- Dental and Vision Insurance Available
- Staff Housing Available
- Staff Meals and Food and Beverage Discounts
Job Types: Full-time, Part-time
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Food provided
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
Work Location: In person
Salary : $20