What are the responsibilities and job description for the Escape Room Game Master position at Escapology LLC?
Full job description
Job Summary
Escapology is the largest escape game company in the world, renowned for delivering a premium, 5-star experience to our guests. We are excited to announce the opening of our brand new location at Universal City Walk, California and are looking for highly motivated team members to join us in growing this new venture.
Job Description:
As a Game Master, you will guide guests through an immersive escape game experience. Guests will find themselves locked in themed rooms and must solve puzzles, find hidden clues, and crack codes to complete their mission within 60 minutes. Your role will be to ensure that players of all ages have an unforgettable experience.
Responsibilities:
- Welcome and assist guests through the check-in process.
- Brief and debrief guests on their escape game experience.
- Learn and become proficient in all our game rooms.
- Monitor and run escape games, delivering hints and ensuring guests have the best experience possible.
- Reset game rooms quickly and accurately to maintain the daily schedule.
- Perform basic maintenance on props, escape games, and the facility.
- Conduct regular cleaning duties to maintain cleanliness and organizational standards.
- Communicate clearly with other game masters and management.
- Answer guest questions over the phone and in person.
- Assist in the sale of merchandise.
- Maintain a proper company uniform and arrive on time for each shift.
- Continue training and increasing your level of knowledge to reach higher tier positions.
Our Ideal Candidate:
- Driven, respectful, and possesses a positive attitude.
- Willing to learn and be coached on the Escapology experience.
- Consistently maintains a high sense of professionalism, organization, and attention to detail.
- Able to handle stressful situations calmly and promptly.
- Thrives in a fast-paced team environment and is willing to show up and work hard.
Qualifications:
- Customer service experience is a plus.
EEOC Statement:
Escapology is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. All employment decisions are made based on qualifications, merit, experience, and business needs.
Join us at Escapology and help create memorable experiences for our guests!
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Nights as needed
- Night shift
- Weekends as needed
Work Location: In person
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Evenings as needed
- Evening shift
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $18 - $20
