What are the responsibilities and job description for the Game Master & Host - Tewksbury position at Escapology?
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This part-time position of Game Master & Host enables guests to enjoy their escape room
experience by providing clues/hints to help them solve puzzles and briefing customers on how to play the games.
Standard Job Responsibilities
- Perform activities that facilitate the customer service experience (meeting and greeting customers; customer check-in; pre-game service, game mastering; interacting with customers; post-game experience; etc)
- Perform general tasks around the venue to assist in its operation
- Upsell games, beverages, and merchandise to customers
- Maintain safety standards
- Clean area in and around venue; maintaining daily/weekly/monthly cleaning schedule
- Use Escapology’s M3 software to provide hints/clues to guests during game play
- Create an upbeat, fast-paced, and fun atmosphere for guests and coworkers
- Mix and serve non-alcoholic and alcoholic beverages
- Stay up to date on any/all relevant training information
- Complete tasks assigned by Head Game Master (shift lead) and Management
Work Environment & Physical Demands
This is a fast-paced environment with a moderate noise level. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to ten pounds. The employee must have good close and distance vision and the ability to focus between the two.