Shipping Coordinator

“The diversity of the job and great management are what made me stay with this company for so long.” ~ Neil Warne (Welder) is ESCO’s first employee from 1965. And yes, he’s still working to this day!

Job Title: Shipping Coordinator

Organization Description: ESCO Manufacturing is the 2024 SBA Family Business of the Year and the premier wholesale sign manufacturing company headquartered in the heart of the Midwest in Watertown South Dakota. Our mission is to be a leader in the sign industry by providing the best value in visual identification and advertising to our customers, through excellent work ethics and high standards of business practices. For more information, visit www.escomanufacturing.com

About the job:
As a Shipping Coordinator for our company, you will enjoy working in our family-like atmosphere that strives for teamwork, innovation, and personal growth. Each day provides new challenges through custom projects and in-house training opportunities. Our Core Values of One Team, Integrity, and Engaged are engrained into our culture, and our team members are rewarded for their efforts. We’re living our Vision by creating WOW experiences for our team members, customers, and communities!

Responsibilities:

1. Coordinate Shipping Operations:

• Oversee the entire shipping process, from order placement to final delivery, ensuring timely and accurate shipments.
• Liaise with carriers and internal departments to schedule and track shipments.
• Prepare shipping documents, including packing lists and customs forms, in compliance with applicable regulations.
• Ensure proper packaging, labeling, and handling of goods to prevent damage or loss during transportation.

2. Monitor Shipment Progress:

• Track shipments and maintain accurate records of shipping activities, including shipment status, delivery dates, and any delays or issues encountered.
• Communicate shipment updates to internal stakeholders, customers, and suppliers, ensuring all parties are informed about the progress of their orders.
• Proactively identify and resolve any shipping-related problems or discrepancies to minimize delays and ensure customer satisfaction.

3. Optimize Supply Chain Efficiency:

• Identify opportunities to streamline shipping processes and reduce costs without compromising quality or delivery timelines.
• Continuously evaluate carrier performance and help negotiate favorable rates and service agreements to optimize logistics operations.

4. Customer Service:

• Provide excellent customer service by promptly addressing inquiries, concerns, and requests related to shipping.
• Ensure customers receive accurate and timely information regarding their orders, including tracking details and delivery schedules.
• Handle customer complaints or issues related to shipping, working closely with relevant departments to find swift resolutions.

5. Compliance and Documentation:

• Stay updated on shipping regulations, trade compliance, and customs requirements to ensure adherence to legal and industry standards.
• Prepare and maintain accurate shipping records, including bills of lading, shipping logs, and other required documentation.
• Collaborate with customs brokers and other authorities to facilitate smooth customs clearance for international shipments.

Requirements:

• Proficient in using shipping software, inventory management systems, or Microsoft Office Suite.
• Excellent organizational and multitasking skills, with a keen eye for detail.
• Effective communication skills, both written and verbal, with the ability to interact professionally with internal and external stakeholders.
• Problem-solving and decision-making abilities, with a proactive approach to resolving shipping-related issues.
• Ability to work in a fast-paced environment, prioritize tasks, and meet tight deadlines.

Join our dynamic team and contribute to our efficient shipping operations. As a Shipping Coordinator, you will have the opportunity to showcase your organizational skills, attention to detail, and problem-solving abilities while ensuring seamless delivery of goods to our valued customers.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Schedule:

• Day shift

Ability to Commute:

• Watertown, SD 57201 (Required)

Ability to Relocate:

• Watertown, SD 57201: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $20