Technology Education Support Specialist

EBI is looking for an Education Technology Support Specialist who, in addition to their specific responsibilities, embodies the following qualities:

- Enjoys working in an international and diverse school environment

- Shares our values of bilingualism, educational excellence, and diversity

- Demonstrates international mindedness and strong character

- Supports EBI's mission

- Brings a positive attitude and a sense of professionalism to the school community

We seek a highly motivated and self-directed technical support professional with strong problem-solving, communication, customer service, technical, organizational, and leadership skills. This individual will join the Technology Team to assist and support teachers, students, families, staff, and administrators in our predominantly Chromebook and iOS environment.

Responsibilities Include:

Provide technical support:

● Troubleshoot and resolve hardware and software issues related to educational technologies, such as computers, laptops, tablets, projectors, interactive whiteboards, audio-visual equipment, and learning management systems (LMS).

● Diagnose and repair computer hardware and software problems.

● Assist with the installation and configuration of software and hardware.

● Provide remote and on-site technical support.

● Produce and edit high-quality videos for various purposes, including school event highlights, fundraising campaign launches, social media content, and website promotion.

Maintain and troubleshoot technology infrastructure:

● Assist with maintaining and troubleshooting the institution's technology infrastructure, including networks, servers, and other related systems.

● Ensure the security and integrity of educational technology systems.

● Other duties as assigned Requirements Professional Skills & Experience

● Required:

○ Experience with various educational technologies, including computers, laptops, tablets, projectors, interactive whiteboards, audio-visual equipment, and learning management systems (LMS).

○ Experience with troubleshooting hardware and software issues. (Apple technology MacBooks, iPads, and Google technology /Chromebooks, Chrome OS)

○ Expertise with SeeSaw, Google Workspace, Microsoft Office, Jamf, ClassLink, and GoGuardian.

○ Experience with providing training and support to end-users.

○ Experience providing technical support ○ Experience developing user-friendly training/support materials for various audiences (e.g., screencasts, written tutorials, FAQs, etc.)

○ Possess advanced knowledge of Google Workspaces.

○ Experience shooting and editing high-quality videos.

○ Set up and manage multimedia devices and Zoom/livestream for school meetings/presentations. ○ Familiar with coding, robotics, 3D printing, and learning management systems

● Preferred:

○ Experience with technology deployment and support in a school setting

○ Experience with iMovie and Adobe applications.

○ Computer programming languages/tools/apps for kids

○ Bilingual English Spanish

Core Competencies:

● Effective Communicator: Communicating with empathy and clarity with multiple stakeholder groups: students, families, faculty, and staff (both internally and externally).

● Detail Oriented: Seeing and paying attention to more information and verifying correctness or errors.

● Agile Learner: Developing the knowledge, skills, and understanding needed to meet new or evolving needs.

● Task Management: Responding quickly to requests and meeting project timelines and deadlines.

● Flexible and Resilient: Responding to new challenges and emergent needs with a growth mindset and solution-oriented approach.

● Technological Acumen: Working effectively with learning management and data management systems and using technology creatively to problem-solve and expand opportunities.

● Team Player: Working with a small team to achieve the school’s mission to educate, encourage, & empower girls.

● Creative Problem Solver: Develop original solutions to complex problems that empower community members to leverage technology efficiently and purposefully.

● Commitment to Diversity, Equity, & Inclusion Work: Understanding, communicating, and effectively interacting with people across backgrounds and cultures to respect, seek to understand, and value individual differences to serve students better.

EBI uses a salary scale based on education and years of experience, ranging from $35 to $40 per hour.

Application Process: To be considered for the position, please complete an application and send a letter of interest, a resume, and contact information for at least three professional references, including supervisors, to employment@ebinternacional.org.

EBI is an equal opportunity employer committed to diversity. We encourage all qualified candidates to apply.