What are the responsibilities and job description for the On-Site Assistant General Manager (HOA) position at ESG Operations, an Inframark Company?
Brief Description
The Assistant General Manager assumes responsibility for ensuring the efficiency and effectiveness of the managers and administrators they oversee. The Assistant General Manager also manages Association operations, community standards, and administrative functions of the assigned neighborhoods in the community they represent.
We do require the individual to have previous Homeowners Association (HOA) experience.
Responsibilities
Bachelor’s Degree with Community/Association management experience, or associate's degree with Community/Associate management experience.
CERTIFICATES, LICENSES, REGISTRATIONS
CMCA, AMS, or PCAM Designation preferred with 3 years of community management experience. Supervisory or lead experience preferred
PHYSICAL DEMANDS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
Requirements
For Internal employees, please apply via Sharepoint: Click Here
Contact the recruiter above if you need assistance.
Summary
About Inframark
Inframark, LLC (www.inframark.com) is an industry-leading applied technology and solutions firm focused on water and infrastructure operation and maintenance across the U.S. By integrating automation and intelligent data solutions in water and wastewater operations and maintenance, management of community infrastructure, and data systems integration, Inframark can provide unparalleled service. With over 40 years of experience managing water-related infrastructure, the company employs approximately 3,000 people, serving over 400 clients in 30 states. Inframark manages facilities that can treat a billion gallons of drinking water and wastewater daily.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
The Assistant General Manager assumes responsibility for ensuring the efficiency and effectiveness of the managers and administrators they oversee. The Assistant General Manager also manages Association operations, community standards, and administrative functions of the assigned neighborhoods in the community they represent.
We do require the individual to have previous Homeowners Association (HOA) experience.
Responsibilities
- This position reports to the On-site General Manager.
- Supervises and manages on-site administration team. Develops their reviews and success plans
- Provides oversite of community as applicable to the governing documents for each neighborhood
- Works closely with Neighborhood Representatives and Committee Members to prepare meetings, annual meetings, and special meetings as required
- Prepares reports for Neighborhood Representatives and Board of Directors as needed
- Reviews bids and vendor contracts for property-level services in accordance with the parameters of the Association management agreement and Board of Directors
- Audits compliance inspections on a monthly basis to ensure inspections are being performed in accordance with community policies and procedures.
- Support, train, and provide proactive supervision for staff
- Review and confirm timely distribution of meeting notices, agendas, and minutes of meeting for Neighbor Representatives and Committees when applicable
- Oversee all procedures relating to enforcement of recorded rules and regulations, policies and procedures, and current laws
- First line responder to escalated complaint calls from Board Members, homeowners, and vendors. Ensure that calls are acted upon and that follow up action taken is properly recorded and reported with the concurrence and knowledge of the General Manager
- Understands and adheres to all company health and safety procedures as they relate to essential job functions
- Proven verbal and written communication skills in order to interface with residents, Board members and vendors
- Ability to establish strong interpersonal relationships with assigned Community Managers, Board members and vendors
- Strong organizational skills, ability to prioritize work and attention to detail
- Strong customer service skills
- Strong presentation skills
- Strong time management skills
- Ability to adapt to change within the organization and the needs of the client
- Proficient in Windows and MS Office with excellent Excel capabilities
- Strong leadership and influence skills
Bachelor’s Degree with Community/Association management experience, or associate's degree with Community/Associate management experience.
CERTIFICATES, LICENSES, REGISTRATIONS
CMCA, AMS, or PCAM Designation preferred with 3 years of community management experience. Supervisory or lead experience preferred
PHYSICAL DEMANDS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
Requirements
For Internal employees, please apply via Sharepoint: Click Here
Contact the recruiter above if you need assistance.
Summary
About Inframark
Inframark, LLC (www.inframark.com) is an industry-leading applied technology and solutions firm focused on water and infrastructure operation and maintenance across the U.S. By integrating automation and intelligent data solutions in water and wastewater operations and maintenance, management of community infrastructure, and data systems integration, Inframark can provide unparalleled service. With over 40 years of experience managing water-related infrastructure, the company employs approximately 3,000 people, serving over 400 clients in 30 states. Inframark manages facilities that can treat a billion gallons of drinking water and wastewater daily.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
