What are the responsibilities and job description for the Client and Guest Liaison - Bilingual English/Spanish position at ESI?
AboutUs
Simply put, our mission is to simplify the employment challenges of business and has been since 1998 when we started eEmployers Solutions, Inc. (eESI) as a licensed Professional Employer Organization (PEO). We are a privately held company with headquarters in San Antonio, Texas. We are seeking a Client and Gest Liaison to join our team.
Our Culture
The cornerstone of our culture is our people. Our culture is reinforced by our core values of integrity, service excellence, agile innovation, tenacity, and mastery of craft.
Work/Life Balance
We believe in the overall well-being of our team members and encourage time away to recharge, volunteer, and give back to our communities.
Position Summary
This position serves as the front-line customer service provider by welcoming visitors and warmly greeting clients in person or over the phone. Provides administrative support for internal employees.
Essential Job Duties and Responsibilities
- Professionally and courteously answer incoming calls and execute a warm hand-off to the intended party.
- Oversees call management and routing, and ensures an exceptional client experience.
- Sorts, stamps, and distributes incoming mail.
- Assist with efforts to maintain a clean and presentable work area.
- Primary support for HR Coordinators in a wide variety of administrative duties (background check and drug test processing, employment verifications, scanning, faxing, copying, etc.)
- Actively monitors the service queue in Salesforce.
- Logs all checks received and assists Accounting daily.
- Process, gather, coordinate, and file information and tasks as requested.
- Assist with project work as required and follow through to ensure deadlines are met and work is of high quality.
Knowledge, Skills, and Abilities Required
- Must be available to work 8 am – 5 pm Monday through Friday in the ESI Corporate Office.
- Must be bilingual English/Spanish required (read, write, and speak).
- Proficient computer skills, including working knowledge of Microsoft Office products.
- Attention to detail.
- Communicate effectively and professionally, both written and verbally.
Education and Work Experience Requirements
Any combination equivalent to the following education and experience that would provide the required knowledge, skills, and abilities would qualify. A typical way to obtain the knowledge, skills, and abilities would be:
- High school diploma or GED.
- Minimum 3 years of receptionist experience in a fast-paced office environment preferred.
- Multi-phone lines experience required.
Physical and Other Requirements
This position will require 8-hour days, flexible hours, and occasional overtime work. Local travel on rare occasions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits and Perks
- Company contributions to medical, dental, and Basic Life Insurance.
- Paid time off and paid volunteer time off.
- Company match to 401k.
- Voluntary benefits include: Vision, Short-term disability, Long-term disability, Hospital Indemnity, Critical Illness, Legal, Pet Insurance, Christmas Club, Vacation Club, and more.
EOS
We run our business on the Entrepreneurial Operating System (EOS). We are committed to having a healthy, focused leadership team and organization that makes continual progress toward achieving everything in our vision.
