Residential Living Advisor

Eskaton is a nonprofit senior services provider serving Northern California’s older adults for over 55 years. With over 1,700 employees and 28 communities and services in Northern California, Eskaton is a great company to join and build your career.

Eskaton genuinely cares about the financial security, health and well-being of our team members. In addition to competitive pay and comprehensive benefits including a 401K retirement fund matching program, Eskaton employees appreciate knowing their work makes a real difference in the community and in the lives they touch.

At Eskaton, being inclusive is one of our core values. This means that we celebrate diversity and equity for all who live and work with us, building a culture of belonging and community across the aging spectrum.

Our Benefits include but are not limited to...

• Competitive Health Plan, including dental and vision coverage
• Company paid life insurance
• Wellness programs
• Employee Assistance Program
• 401K with Company Match Retirement Program (Minimum eligibility requirements apply)
• Paid Time Off programs
• Voluntary benefits & supplemental insurance available
• Free meals at communities

This position is eligible for Eskaton's health benefits package the first of the month following 60 days of employment and Paid Time Off benefits program after 90 days of employment.

Position Summary:
The Residential Living Advisor’s primary responsibility will be to communicate sales and contractual information, as well as close sales to increase occupancy in accordance with the business and marketing plans. This position will spend a significant amount of time doing outreach in the community; Maintain positive and understanding relationships with all prospective clients and their families; Assist in identifying innovative events and methods to increase visitation of targeted groups; Obtain and maintain knowledge of competitors; Schedule and conduct tours, price structure, screening process, and financial options; Make public presentations and use public speaking skills to sell community.

The starting salary for this position ranges from $25.75 to $35.85/hour and is eligible for commissions. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered.

Position Responsibilities include:

• Effectively nurture potential residents, their family members and other influencers and decision makers as they explore their new amenity rich living options to close sales cycles.
• Present the different lifestyles and care services available offered at your community (Independent Living, Assisted Living & Memory Care), and personalized care services in order to present a specific plan tailored to provide solutions to meet their needs.
• Conduct community tours, host various prospect and professional events and to increase occupancy and retention in the community.
• Confidently communicate Eskaton's value proposition, contractual information and financial requirements of the community's fees.
• Set, track and achieve monthly sales goals.
• Develop and maintain strong outreach relationships with medical providers for referral sources.
• Schedule monthly community presentations with local resource centers and community events to boost visibility.
• Optimize daily schedules and prioritize tasks to make sure residents are cared for and the key prospects are contacted on time.
• Advances the sales process by assisting prospective residents, their family members, and/or advisors by making the decision-making process easier through understanding their needs and educating them about how our care services and programs can meet those needs.
• Responds promptly to every lead source, incoming telephone call or in-person inquiry from all referral sources, prospective residents, and families. Ownership of CRM accuracy and maintenance, and daily outbound calling is required with this position.
• Coordinates and completes all activities needed for the sales cycle and converting deposits to move-ins, including, but not limited to, visiting the prospect's home, healthcare providers, or other locations and ensuring that the required forms are completed by the prospect's physician, the prospect, and family prior to move-in.
• Drive traffic to the community through referral development, networking and events. Join networking groups and seek opportunities to present and host events throughout the greater geographic area to create a strong presence and enhance community awareness.
• Maintain your Salesforce database that yields relevant information on leads, prospects, depositors, to move-ins.

Qualifications

Education:
Minimum two years of college study in sales, health or human services required (or equivalent professional experience). Bachelor’s degree in related field preferred.

Training and Experience:
At least three years’ experience in sales with a proven sales or promotion track record. Ability to build effective relationships and close sales. Designing presentations, public speaking and marketing retirement housing concepts to community groups preferred. Computer literacy required with specific software familiarity with Microsoft Office and CRM databases.

Job Knowledge:
Knowledge of healthcare of older adults and delivery of services to that population. Demonstrated knowledge of sales techniques and strategies.

The final candidate must successfully pass Eskaton's post offer, pre-employment testing which includes a criminal background check, drug test, COVID test, TB screen test and health screen. All new hires are required to sign an arbitration agreement as a condition of employment.

Eskaton is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.