What are the responsibilities and job description for the Esler Companies is hiring: Assistant Communication Center Manager in Austin position at Esler Companies?

The Assistant Communication Center Manager will be responsible for assisting with all facets of management of the Inside Sales Department in Austin, TX. The Assistant Manager will work alongside the Director of Inside Sales to support and lead the day-to-day operations of call departments; Coach, Workforce Management, Inside Sale Representatives, Digital Team & Customer Support. The Assistant Manager may be required to step into any role which they support as needed.

Responsibilities

Partner with the Director of Inside Sales daily to ensure that the Communication Center is running efficiently
Provide ideas to grow team and improve metrics YOY
Train, lead, develop, mentor ISR, Coach, and Customer Support roles
Lead Inside Sales Reps and Coaches hands-on in a positive and productive environment.
Ensure all telephone and text conversations are delivered by the system
Provide encouragement, stimulation, energy, reinforcement, recognition for positive performance & efforts and assist with difficult customers
Provide guidance, verbal & written disciplinary action (per company policy) to anyone exhibiting poor habits, poor attitude, unacceptable results or policy violations.
Create and maintain a sense of culture within the Communication Center that mirrors Esler Cos. Culture
Ensure the Communication Center is always working productively and each teammate is focused on their task at hand
Ensure adherence to all Communication Center Policy & Guidelines
Other job duties as assigned

Qualifications

High School Diploma or equivalent preferred

Minimum 5 years of call center experience

At least 2 years of experience managing 5 or more teammates

Excellent team relations, empathetic, personable, and communication skills

Exceptional leadership skills and ability to manage a team

Ability to lead & train new teammates

Ability to help teammates grow into leaders

Ability to work with sense of urgency to complete responsibilities timely

Must be able to organize and prioritize

Ability to adapt quickly and accept / give feedback in a changing environment

Be data driven; ability to tell a story based on qualitative and quantitative data

Must be able to work within a team environment across several offices

Must be able to organize & prioritize

Ability to find a resolution, deliver difficult feedback and advise management

Benefits

Medical, Dental, and Vision Insurance

Teammate Assistance Plan

Tuition Reimbursement

401k with 50% match up to 6% of your annual pay

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

And more!

110,000 - $140,000 a year. The compensation includes Base pay Performance bonus pay.

Empowered to be Extraordinary.

We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of the over 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience.

The Esler Companies is the holding company for a fleet of the top RbA “affiliates” in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing ‘engine’ in Northborough, Massachusetts.

We are a proud equal-opportunity employer.

We are committed to fair hiring practices and to creating a welcoming environment for all team members.

Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.

Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

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Salary : $110,000 - $140,000

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Esler Companies is hiring: Assistant Communication Center Manager in Austin

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