What are the responsibilities and job description for the Front Desk Agent position at ESM Hampton LLC?
ESSENTIAL DUTIES AND RESPONSIBILITIES Greet guests and provide answers and directions as needed Provide courteous and friendly guest service to all HVA members and guests Register guests for leagues, camps, clinics, drop-ins, etc.
Be knowledgeable of all HVA prices, leagues, and events Process guest payments accurately and efficiently Maintain an accurate cash drawer count at the beginning and end of each shift Drop an accurate shift report at the end of each shift Operate multi-line phones Complete and submit applicable reports when necessary Record and file waivers and birthday party sheets Maintain confidentiality with guest and employee information Resolve all guest concerns and complaints and / or direct to appropriate Manager Know and enforce HVA policies and procedures Tour and register potential guests as members