What are the responsibilities and job description for the CSR - Customer Service Representative position at ESOL?
JOB DESCRIPTION
- work directly with medical professionals and physicians to facilitate patient care
- advocate for and work in lockstep with chronic patients
- work for an organization that rewards success and fosters a culture of promotion
Job Responsibilities include:
- provide outcome-based solutions for our physician referral sources and existing patient population
- Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
- Prepare and analyze the billing and setup paperwork for patient services
- Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
- Recommend potential products or services to management by collecting patient information and analyzing customer needs
- Actively participate in the training of new customer service and sales personnel
Requirements:
- High school diploma or GED preferred
- Proven work experience required
- Ability to learn and apply market and product information, as well as patient billing and insurance requirements
- Multitasking capabilities
- Computer and technological literacy
- Positive and professional personal image
Physical Demands:
This employee must occasionally lift and/or move up to 25 pounds.
Job Type: Contract
Pay: $19.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
Shift:
- Day shift
Work Location: In person
Salary : $19
