Family Advocate - Part Time - Flexible Schedule

Family Advocate- Relief staff - Flexible schedule

**** Speaking Spanish is required ****

Status: On-call, non-exempt
Salary: Pay ranges from $17-$18/hour and will be determined based on previous experience
and applicable skills.
Supervised by: Lead advocate

Position overview: Family Advocates assist survivors of domestic violence and their
children to develop, pursue, and achieve their goals to live free of violence while promoting
Esperanza United's mission.

• Primarily working overnights, weekends, and holiday shifts. Eligible for holiday pay 
• Must commit to be scheduled a minimum of 24 hours (three shifts) per month

Core responsibilities
Safety, support, and response (80%)
• Provide supportive listening to Refugio residents and crisis callers. Assist survivors to
identify goals and methods to achieve them
• Assist survivors and crisis callers to develop and reinforce safety plans
• Answer crisis and business calls on the 24-hour bilingual crisis line. Provide supportive listening and resource information. Assist survivors in deciding upon a course of action. 
• Arrange for safe shelter and transportation as needed
• Provide information about and help survivors access relevant resources such as orders
for protection, public benefits, medical care, housing assistance, legal protections, etc.
• Establish and support a sense of hospitality and respect throughout the Refugio Constructively help residents resolve conflicts when necessary
• Interact individually with residents regularly and contribute to organizing activities for residents

Administration and intervention
• Provide clear and timely data entry and work documentation for reporting purposes
• Establish and support an environment of cleanliness and accountability in the Refugio
• Intervene on behalf of survivors/families in crisis situations with police, medical professionals, employers, creditors, social service caseworkers, attorneys, etc. when
necessary
• Clean and prepare Refugio bedrooms for new residents
• Participate in in-service and other job-related training

Qualifications
Education and experience
• High school diploma or GED and two years’ experience in an intervention setting
• Or a combination of equivalent experience and education

Skills and abilities
• Strong written, verbal, and interpersonal skills in Spanish and English required
• Knowledge of the Latin@ community, Bi-cultural experience preferred
• Knowledge of domestic violence issues preferred
• Demonstrated success in implementing tasks with compassion, patience, resourcefulness, self-awareness, reliability, and from a strengths-based perspective with limited supervision
• Ability to listen, intervene/de-escalate, and resolve conflicts effectively and independently
• Ability to manage multiple priorities to ensure deadlines are met. Ability to manage and prioritize multiple phone calls and in-person requests at one time
• Knowledge of and ability to use computers/technical resources to effectively accomplish work
• Flexibility with work schedule and other jobs/academics/responsibilities.
• Reliable transportation to and from Refugio (confidential location). 

Teamwork environment
• Contribute to an effective work team. Participate in ensuring team focus on the mission and forwarding the agency strategy of influencing change in the domestic violence field
• Promote cooperative efforts in effective communication, meeting challenges, and decision-making
• Assist in training volunteers and new staff as needed
• Assist coworkers in remaining outcomes- and mission-focused
• Contribute to sustaining a positive work environment that embodies Latin@ cultural strengths, interdependence, and communalism

Working environment
Esperanza United strives for a diverse, equitable, and inclusive work environment and does not discriminate on the basis of race, color, religion, creed, national origin, sex, age, (dis) ability, marital status, sexual orientation, gender identity, language, place of residence, political affiliation, veteran status, status regard to public assistance or any other class protected by local, state, or federal law. The above statements are not intended to encompass all functions and qualifications of this position; rather, they are intended to provide a general framework of the requirements of the position. Job incumbents may be required to perform other functions not specifically addressed in this job description.

Salary : $17 - $18