What are the responsibilities and job description for the IT Field Services Technician position at Espire Dental?
Job Details
Level
Entry
Job Location
Espire Dental - PSC - Greenwood Village, CO
Position Type
Full Time
Salary Range
50,000.00 - $55,000.00 Salary
Travel Percentage
Up to 25%
Job Shift
Job Category
Information Technology
Description
At Espire Dental, we pride ourselves on delivering above-and-beyond BEST EFFORT technical support for our practices.
We are searching for an IT Field Service Technician to provide on-site maintenance and support for our equipment. The IT Field Service Technician will be in charge of installing and testing computers, televisions, and dental equipment, troubleshooting issues, creating new users and managing the Onboarding of employees, making repairs, and teaching our customers how to operate their devices.
Espire Dental is committed to serving both customers and employees in the best way possible. If you're looking for a place to grow your career while providing impeccable service, we'd love to meet you.
This role is based out of our office in Greenwood Village. The technician will primarily work from here and dispatch to practices as needed. They are responsible for the entry level troubleshooting and ticket escalation to the rest of the IT Team.
Objectives of this role
- Learn the ins and outs of our equipment to accurately answer questions and adequately serve customers
- Provide customers with tools and training to successfully operate their equipment
- Become an expert in identifying and diagnosing equipment issues
- Work seamlessly and cohesively with employees at practices, practice support center, and other members of the team
- Resolve all customer complaints and repair or replace malfunctioning equipment
- Leave customers feeling satisfied and confident in their equipment at the end of each visit
Responsibilities
Skills and qualifications
Preferred qualifications
Salary : $50,000 - $55,000
