Demo

Coordinator, Digital Transcription

ESQUIRE DEPOSITION SOLUTIONS LLC
Atlanta, GA Other
POSTED ON 3/31/2025
AVAILABLE BEFORE 5/30/2025

Job Details

Job Location:    Remote - Remote, GA
Position Type:    Full Time
Salary Range:    $18.00 - $22.00 Hourly

Description

PURPOSE OF THE POSITION

  • Support the Digital Transcription Manager in building and leveraging strong relationships with transcription resources by assigning transcriptionists to jobs based on their capacity, performance, and RARE (revenue after reporter expense) margin

  • Provide excellent client service for client inquiries about jobs pertaining to digital reporting

  • Support delivery of service excellence by inspecting the digital reporter’s work product quality before assigning transcriptionists

 

JOB DUTIES:

  • Answer inbound phone calls from clients and provide excellent client service, by researching multiple platforms, to answer inquiries including but not limited to:

    • Invoice Inquiries/Disputes

    • Orders (New, Expedites, Additional Copy Order, Late Copy Order, Backorder)

    • Job Settings

    • Digital Reporter Availability

    • Reporter Base

  • Review files uploaded by the digital reporter for quality, content, and accuracy: files include:

    • Audio files

    • Annotations

    • Exhibits

  • Collaborate with the Digital Transcription Manager to assign the most appropriate transcription resource to every job, in consideration of RARE margin as well as service partner capacity and performance

  • Provide the transcription vendor access to pertinent files on BOX.com, including but not limited to:

    • Primary Audio

    • Backup Audio

    • Annotations

    • Exhibits

    • Notice

    • Digital Reporter’s Signature

    • Metadata

  • Reviews BOX.com to retrieve and upload exhibits for jobs taken by a digital reporter pending turn-in on NetSuite

  • Notifies the attorney/witness of issues with exhibits files that must be mitigated by the attorney/witness.

Qualifications


REQUIRED KNOWLEDGE, SKILLS OR ABILITIES:

  • High emotional intelligence and passionate about premium client care

  • Ability to learn Company’s technology platform

  • Professional personal presentation

  • Ability to thrive in fast-paced environment

  • Highly developed sense of discretion and confidentiality

  • Detail-oriented with the ability to plan work effectively

  • Meets assigned deadlines and makes sound decisions

  • Ability to multitask and shift priorities

  • Maintains regular and acceptable attendance

  • Superior interpersonal, verbal/written communication, and organizational skills

  • Capable of taking direction from more than one supervisor

  • Demonstrated commitment to company objectives and client service

  • Knowledge of MS Office Suite, including Publisher, Excel, and PowerPoint

 

MEASUREMENTS OF SUCCESS:

  • All jobs are assigned to the transcription vendor within two business hours of receiving the files from the digital reporter

  • Consistency of utilization of local/independent transcriptionists and transcription affiliates

  • Confirms all exhibits provided by the attorney/witness are uploaded to NetSuite prior to transcript turn-in

  • Client retention and satisfaction

 

MINIMUM QUALIFICATIONS:

  • High school diploma or GED equivalent

  • Prior experience in a customer service driven industry

  • Experience, or capacity to learn, NetSuite systems

 

PHYSICAL ENVIRONMENT AND WORKING CONDITIONS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Workspace is within a normal office environment with little exposure to excessive noise, dust, temperature and the like.

  • The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

 

Don’t meet every single requirement?  We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.

Salary : $18 - $22

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Coordinator, Digital Transcription?

Sign up to receive alerts about other jobs on the Coordinator, Digital Transcription career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$59,538 - $75,127
Income Estimation: 
$72,471 - $90,896
Income Estimation: 
$142,054 - $186,265
Income Estimation: 
$67,690 - $89,760
Income Estimation: 
$52,156 - $64,833
Income Estimation: 
$87,578 - $109,717
Income Estimation: 
$125,859 - $154,447
Income Estimation: 
$195,825 - $239,418
Income Estimation: 
$87,578 - $109,717
Income Estimation: 
$117,282 - $140,220
Income Estimation: 
$49,141 - $59,439
Income Estimation: 
$52,156 - $64,833
Income Estimation: 
$66,993 - $81,397

Sign up to receive alerts about other jobs with skills like those required for the Coordinator, Digital Transcription.

Click the checkbox next to the jobs that you are interested in.

  • Cash and Receipts Management Skill

    • Income Estimation: $25,552 - $31,490
    • Income Estimation: $27,913 - $35,424
  • Customer Complaint Escalation Skill

    • Income Estimation: $35,412 - $45,784
    • Income Estimation: $38,950 - $65,444
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at ESQUIRE DEPOSITION SOLUTIONS LLC

ESQUIRE DEPOSITION SOLUTIONS LLC
Hired Organization Address San Diego, CA Other
Job Details Job Location : San Diego Office - San Diego, CA Position Type : Full Time Education Level : High School Sala...
ESQUIRE DEPOSITION SOLUTIONS LLC
Hired Organization Address Miami, FL Full Time
Content Summary : Digital Reporter - South Miami at Miami, for ESQUIRE DEPOSITION SOLUTIONS LLC Job Details Job Location...
ESQUIRE DEPOSITION SOLUTIONS LLC
Hired Organization Address Atlanta, GA Other
Job Details Job Location : Atlanta - Corporate - Atlanta, GA Salary Range : Undisclosed Job Category : Legal Description...
ESQUIRE DEPOSITION SOLUTIONS LLC
Hired Organization Address Atlanta, GA Other
Job Details Job Location : Atlanta - Corporate - Atlanta, GA Position Type : Full Time Salary Range : $23.00 - $28.00 Ho...

Not the job you're looking for? Here are some other Coordinator, Digital Transcription jobs in the Atlanta, GA area that may be a better fit.

AV Coordinator

Mixon Digital, Atlanta, GA

AI Assistant is available now!

Feel free to start your new journey!