Electrical engineer program manager

Experience level : Associate Experience required : 3 Years Education level : Bachelors degree Job function : Management Industry : Electrical / Electronic Manufacturing Compensation : $81,000 - $100,000 Total position : 1 Relocation assistance : No Visa sponsorship eligibility : NoJob Description : Summary : The Program Manager is responsible for the execution of customer strategies related to one or more customers including all products / programs from new product introduction through volume production. He / she is responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth and providing strong leadership to the customer focus teams to ensure achievement of customer commitments. This role requires a background within an electronics manufacturing service (EMS) or contract manufacturer (CM).Responsibilities : Leader of the Customer Focus Team (CFT). Prioritize and monitors all CFT activities.Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship.Ensures successful new product introduction : Executes to NPI standard processUnderstands and monitors S&OPIdentifies and secures skills needed for effective transitionsSets appropriate expectations with customersManages pricing and ECO prioritization during the processUnderstands and maintains customer product knowledge and roadmapGains understanding of customer market and competitionEstablishes and monitors KPIs related to E&O, PPV and inventory turnsManages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.Monitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and, takes corrective action.Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR)Ensures appropriate attendees are well prepared for meeting, understanding data and issuesSets meeting objectives, develops agendas and tools to accomplish objectivePrepares internal teams for meetingAligns topics and presentations with customer prior to meetingProvides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives.Accountable for driving objectives related to continuous improvementsAccountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations.Works with SCA to ensure resolution of excess and obsolete inventory issues.Ensures the recovery for costs related to ECO activity, Non-Recurring Expenses (NRE) and other miscellaneous.Meets and manages customer demand in accordance with contract, site inventory objectives, equipment and personnel capacityEnsures customer demand (PO and Forecast) is managed and well understood by CFT membersCommunicates updated data to close gap between customer request and Benchmark commitment (manage expectations)Tracks, trends and reports On-Time Delivery to customer request and Benchmark commitmentMonitors customer revenue plan through demand outlookUnderstands contractual obligations of the contract related to : Qualifications : Excellent written and verbal communication skillsEffective interpersonal skillsEffective multitasking skills and the ability to take on additional responsibilities as requiredEffective organization and prioritization skillsDemonstrate high attention to detailAbility to work with diverse groupsDemonstrates discretion, confidentiality, independent judgment and professionalism.Ability to work with minimal supervision and guidance, exercising discretion and independent judgment.Understanding of and ability to use continuous improvement tools.Strong customer service and client focusWorking knowledge of productivity tools, including Microsoft Office products and Team's conferencing software.Demonstrated leadership and people management skills including ability to effectively coach and mentor employees at all levels.Enthusiastic and motivational communicator with multi-cultural experience.Demonstrates effective customer interface skills.Excellent interpersonal skills with the ability to interact and influence individuals, internally and externally, across all levels, functions and geographies.Use of discretion with the ability to gain trust of business leaders and others to discuss and respond to sensitive and business critical issues.Effective negotiation and problem-solving skills.Effective analytical, planning and organizational skills.Collaborate and influence cross functional peer leaders in order to obtain support for process improvementsSolid financial understanding, risk analysis ability, relationship building and project management.Additional Specific Qualifications for this position : 4-year degree in engineering discipline or businessAbility to work collaboratively with suppliers, customers and internallyProven ability to take on project leadership / ownership and complete projects in a timely mannerAbility to support a global business operation as requiredDemonstrates discretion, confidentiality, independent judgment and professionalismExcellent written and verbal communication as well as presentation skillsManage, understand and present data for monthly program reviewsUnderstanding of and ability to use continuous improvement toolsAbility to drive solutions to complex planning issues with limited supervisionDemonstrate teamwork and the ability to operate on diverse project teams with minimal directionSolid financial understanding, risk analysis ability, relationship building and project managementAvailable for travel up to 25% of the time, including day, overnight and internationally, as requiredEducation : 4-year degree in engineering discipline or businessMUST HAVE4-year degree in engineering discipline or business.Experience within an electronics manufacturing service (EMS) or contract manufacturer (CM).Experience in productivity tools, including Microsoft Office products and Team's conferencing software.Experience in supporting a global business operation.

Salary : $81,000 - $100,000