Product Engineer II - Documentation Framework

Overview

Esri is the world leader in geographic information systems (GIS) and developer of ArcGIS, the leading mapping and analytics software used in 75 percent of Fortune 500 companies. Our customers use our cutting-edge software products to understand and solve some of the world's most complex problems. They rely on authoritative, high-quality documentation to drive their use of GIS. Our mission is to ensure that ArcGIS users get the information they need, when they need it.

If you are passionate about making a difference, join our fast-paced team as we develop and enhance our documentation assistant platform. We are seeking a talented Product Engineer to maintain and enhance our platform, while also crafting intelligent search and retrieval systems that make our documentation more accessible and useful.

Responsibilities

• Help develop and optimize vector search systems using Python, MongoDB, and Open AI APIs
• Build and enhance robust testing frameworks and monitoring systems
• Participate in the creation of tools to analyze user behavior
• Participate in the creation of APIs and tools for harvesting, ingesting, processing, and retrieving documentation
• Integrate language models for documentation retrieval tasks
• Maintain and improve semantic search and context-aware retrieval algorithms
• Support and maintain our existing documentation platform

Requirements

• 2 years of experience using Python in a similar software environment
• Proficient in MongoDB, Atlas Vector Search, and similar technologies
• Skilled in API integration and working with LLMs and prompt engineering
• Excellent analytical and problem-solving abilities
• Effective collaboration, organizational, and interpersonal skills
• Strong written and verbal communication skills
• Proven track record of delivering high-quality work both independently and within teams under tight deadlines
• Quick to learn and adapt to new technologies in a dynamic environment
• Bachelor's degree in a relevant technology field

Recommended Qualifications

• Experience with OpenAPI APIs and embeddings
• Understanding of semantic search and information retrieval
• Background in computational linguistics
• Familiarity with ArcGIS products and documentation

#LI-TA1

#LI-Hybrid

Total Rewards

Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$74,984-$128,544 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.

If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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