What are the responsibilities and job description for the Part-time Customer Service Representative position at ESS Inc.?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and ensure a positive experience with our products and services. The ideal candidate should possess strong communication skills, a customer-centric attitude, and the ability to thrive in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone or email in a timely and professional manner.
- Data Entry; updating service and sales tickets
- Ordering equipment and parts for necessary project
- Updating and billing work tickets in a timely fashion
- Light shipping and receiving - be able to lift approx 20lb
- Maintain detailed records of customer interactions and adhering to a schedule
- Collaborate with Staff and Managers
- Ensure adherence to company policies and procedures while maintaining high standards of phone etiquette and interpersonal skills.
Requirements
- Previous experience in a customer service role is preferred.
- Strong verbal and written communication skills in English
- Ability to analyze issues critically and provide effective solutions.
- Excellent phone etiquette with a friendly demeanor.
- Strong organizational skills with attention to detail.
- Ability to work independently as well as part of a team in a fast-paced environment.
- A positive attitude towards learning new skills and adapting to changes.
Join us in delivering outstanding service that makes a difference!
Job Type: Part-time
Pay: $15.50 - $18.00 per hour
Expected hours: 20 per week
Shift:
- 4 hour shift
Ability to Commute:
- Elmsford, NY 10523 (Required)
Ability to Relocate:
- Elmsford, NY 10523: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $18
