What are the responsibilities and job description for the Field Operations Manager position at Essel?
Join Our Dynamic Team!
Ready for an exciting opportunity to lead and shape the future of home services? Become a Handyperson Manager and be at the forefront of redefining how homeowners experience effortless living. Our team is on a mission to revolutionize the industry, and we want you to be a key player in this exciting journey!
Responsibilities: Be the Architect of Exceptional Home Services!
- People Leadership: Imagine being the maestro of a skilled orchestra—direct 15-20 handypersons in the field, fostering a vibrant culture that resonates with our mission.
- Training and Performance: Be the mentor and coach, elevating your team's strengths through daily reports, metrics, and targeted training sessions. Mold them into superheroes across various maintenance disciplines.
- Scheduling and Escalations: Feel the adrenaline as you optimize schedules, handle real-time escalations, and ensure seamless member experiences. You'll be the go-to person for turning challenges into success stories.
- Scope of Work and Troubleshooting: Be the detective—pre-scope tasks, provide on-call troubleshooting support, and ensure our team is always one step ahead in delivering outstanding service.
- Recruiting and Onboarding: Be the talent scout, curating a pipeline of potential rockstars. Lead the charge in creating a team that's not just ready but raring to go!
- Market and Operations Development: Be the innovator, working alongside the General Manager on projects that amplify team performance, scale stability, and overall business brilliance.
Qualifications and Compensation: Your Next Adventure Awaits!
- Experience: Bring your 15 years of expertise in home/property maintenance, construction, or general contracting, and be part of a legacy in the making.
- Leadership: With 5 years of managing remote teams, demonstrate your knack for hiring, training, and retaining top-tier talent.
- Customer Service: Dive into your 5 years of customer-facing roles, showcasing your ability to turn challenges into delight and escalate resolutions to success.
- Licensed: Flash your active General Contractor license (preferred), proving you're not just experienced but officially recognized.
- Field Ready: Get ready to be on the frontline, spending 50%-70% of your time in the field. A valid Driver’s License, reliable transportation, and current proof of insurance? We've got a seat waiting for you.
- Compensation: Your stellar performance comes with a competitive salary range of $85k-$110k. We believe in rewarding excellence!
- Benefits: Enjoy the perks—Medical, Dental, Vision, 401k, FSA, 25%-50% Work from Home, Flexible Time Off Policy, and Mileage Reimbursement. We care about your well-being!
- Start-Up Equity: Grab a piece of the action! Own stock in a company that's not just growing but skyrocketing!
Competencies: Your Toolkit for Success!
- Leadership: Inspire outcomes with your proven leadership style.
- Coaching: Build a culture that echoes influence and resilience.
- Expertise: Showcase your deep knowledge of home maintenance and regulations.
- Organization: Be the maestro of multitasking, always on time and on budget.
- Problem-Solving: Thrive in ambiguity and find joy in solving problems innovatively.
- Analytics: Let data be your guide; excel at data analysis and metrics.
- Ownership: Act like an owner, supporting our members year-round.
- Technical Prowess: Be tech-savvy, with the ability to learn new tools at the speed of innovation.
Industry Standard Benefits
Salary : $85,000 - $110,000
