Care Coordinator Supervisor

Job Summary:

The Care Coordinator Supervisor for Health Home is responsible to monitor the quality of service delivery for all enrolled members. Also, the incumbent has an overall responsibility and accountability for the direct management and supervision of the care coordinators, including administration, staff supervision and monitoring of care coordination services, completing specific audit reviews and maintain the quality of the member record.

Job Requirements: • Demonstrates ability to learn new things in stated time-frame • Motivational in a positive team environment • Strong organizational and interpersonal skills • Excellent time management skills and ability to multi-task • Familiarity with Electronic Medical Records (E-Clinical Works, FCM Preferred). • Bilingual Spanish preferreEssen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400 Practitioners, we care for over 250,000 patients (about half the population of Wyoming) annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Responsibilities include:

• Trains and supervises care coordinators and provides consultation, advice and guidance.

• Ensures program staff complete required, appropriate and needed training.

• Monitors and assures quality service provision and ensures that the members’ needs are met through review of monthly notes, care plans or plan of care, case review presentation, and incident report reviews.

• Assigns and manages Care Coordinator’s caseloads.

• Commits to a respectful, just, and supportive environment for individuals and coworkers aligning with the company’s commitment to diversity, equity, and inclusion.

• Reviews and Processes Incident Reports/Events and ensures appropriate intervention and follow-up.

• Reviews/approves timesheets and monitors mileage and metro cards for program staff.

• Provides direct clinical services to people receiving services, as needed.

• Reviews assessments, encounter notes and reassessments, consent forms, and any care coordination documents that require a supervisor’s approval

• Reviews service documentation to ensure regulatory standards are met.

• Oversees process of Person-Centered Planning.

• Oversees maintenance of individual program individuals’ files and program records

• Ensures compliance with LHH, CMA and DOH standards and procedures.

Education and Experience:

• Preferred Master’s degree in Social Work, Human Services, Public Administration with 1-year relevant experience OR Bachelor's degree with 2 years relevant experience OR a Licensed Registered Nurse with 2 years relevant experience.

• One (1) year of supervisory care coordination and case management experience.

• Must attend Care Coordination CORE Training within the first six months of employment.

• Must attend CMA and LHH required trainings within first 6 months of employment.

Job Requirements:

• Demonstrates ability to learn new things in stated time-frame

• Motivational in a positive team environment

• Strong organizational and interpersonal skills

• Excellent time management skills and ability to multi-task

• Familiarity with Electronic Medical Records (E-Clinical Works, FCM Preferred).

• Bilingual Spanish preferred

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Schedule:

• Monday to Friday

Work Location: In person