System Engineer 3

Essendant is a purpose-driven company that reaches beyond business goals to define its success within commerce today. We support our associates, customers and communities – our core values and guiding principles shape what we aspire to do. Integrity, Collaboration, Customer-Centric, Embrace and Drive Change are our core values that serve as the foundation of our pathway to success. Diversity, Equity & Inclusion, Giving Back, Associate Safety, and Accountability are our guiding principles that motivate us to focus on creating a safe and rewarding experience. Essendant is a leader in supporting the supply chain industry and has been in business for 100 years to deliver the best practices for our customers and associates. Join us at Essendant, the better way to commerce.

System Engineer 3

Major Responsibilities

• Perform operational tasks, implement Citrix environment’s hardware/software and services projects, and facilitate 3rd party services delivery within the scope of the IT service function
• Act as hands-on resource with subject matter expertise to implement cost-effective, scalable technology solutions
• Maintain currency of technology solutions across portfolio of investment
• Actively contribute to project planning, design / integration activities, capacity management planning, performance management, network infrastructure and departmental standards for Citrix Virtual Apps and Desktop (CVAD).
• Define business cases, required investments, and recommend methods and metrics to implement IT-enabled business change efforts applying technology solutions to business problems
• Explore new capabilities and emerging technologies, applying to roadmaps where appropriate
• Establish trusted partnerships with peers and all colleagues throughout the enterprise
• Track service level objectives for team metrics that quantify delivery achievements
• Exercise troubleshooting skills to identify and resolve Citrix and Citrix-related security problems (Level 2/3)
• Construct and execute test plans to verify correct operation of implemented / completed systems
• Recommend where IT resources can be utilized more efficiently and effectively
• Support engagement through open and effective two-way communication across Essendant's business functions
• Understands and demonstrates Essendant’s Core Values and Guiding Actions.
• Performs other duties as assigned.

Skills/Knowledge Required

• Excellent knowledge in management and administration on all versions of Citrix XenApp and XenDesktop.
• Working knowledge of IGEL / Universal Management Suite

• Applied hands-on experience in installing, configuring, and supporting Windows physical and virtual software and services

• Strong experience with Citrix Storefront/Netscaler Gateway/Netscaler Load Balancing
• Strong knowledge implementation and troubleshooting of Citrix XenApp (2016 R2 and 2019) and XenDesktop (Windows 10 / 11)
• Strong knowledge in Application management, publishing, packaging, virtualization and streaming
• Strong Proficiency with PowerShell
• Advanced scripting and automation skills
• Intermediate knowledge in Printer Management in a Citrix environment
• Intermediate knowledge in Citrix Patch Management and policies configuration
• Intermediate knowledge in Citrix Director, Studio, Storefront, Provisioning Server, Netscaler, Windows Active Directory Administration, including GPO management
• Strong Experience on managing a Citrix farm on VMWare
• Basic Knowledge of Microsoft Office applications
• Demonstrated skill in structured troubleshooting and complex issue resolution
• Experience with vendor relationship management and 3rd party resource facilitation
• Self-directing individual demonstrating teamwork, organization skills and well-structured working approach given multiple priorities
• Clear and relevant written and verbal communications skills, with sensitivity to target audience
• Willingness to coach / mentor others

Education

• BS/BA degree in Computer Science, Engineering, or equivalent work experience in related field
• Citrix technical certifications highly desired; candidates with commensurate experience considered

Experience

• 5-7 years hands-on experience with broad range of enterprise-class technology solutions
• 3 years of hands-on experience in a Citrix Administration/engineering role
• The following software experience in: Microsoft O365, Active Directory, Windows client operating systems (Windows 10/11), DNS, DHCP, File and Print Services, Networking, Storage, Security, and thin client hardware
• 3 years of project experience as team member or lead
• 2 years in large ($1B or greater) corporate environments preferred
• 5 years of experience working with cross-functional teams and heavily matrixed organizations

Salary Range: $95,000-$120,000

Benefits:

• Health benefits (Medical, Dental, Vision)
• 401k with matching
• Company Holidays
• Overtime Pay for hourly employees
• Paid Vacation, Floating Holidays, and Sick Time
• Maternity and Parental leave benefits
• Employee discount
• Tuition Reimbursement
• Employee Assistance Program

ABOUT ESSENDANT

Essendant drives to be inclusive and celebrates diversity by starting with our associates. We are an Equal Employment Opportunity employer that is committed to building a diverse and inclusive environment. We strongly encourage candidates to apply for opportunities, even if you do not believe you meet every one of the qualifications described. At Essendant we are building an elevated community by creating a safe and supportive work environment. We prohibit discrimination and harassment of any kind, including or based on age, race, color, disability, ancestry, religion, sex, gender identity or expression, sexual orientation, pregnancy, marital status, national origin, protected veteran status, or any other characteristic protected by federal, state, or local laws. People are what drives our company. We are one team with endless possibilities. We are Essendant.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)