What are the responsibilities and job description for the Patient Financial Services Representative position at Essentia Health?
Job Description:
Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. Position may handle incoming patient mail with the potential to respond to inquiries via written communication.Education Qualifications:
Required Qualifications:
- Experience with handling cash payments, self-pay collections and exceptional customer service skills.
- Knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs
Preferred Qualifications:
- Experience in customer service, call center and/or collections
Employee Benefits at Essentia Health*: Health Coverage: Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being.Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security.Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.Work-Life Balance: Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives.Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities.*Eligibility for Essentia Health’s benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at (218) 576-0000 for more information.
Job Location: Business Service Center
Shift Rotation: Day Rotation (United States of America)
Shift Start/End: Day/Day
Hours Per Pay Period: 80
Compensation Range: $17.62 - $26.25 / hour
Union: DC USWA Main & Neighborhoods (DCUMN)
FTE: 1
Salary : $18 - $26
