What are the responsibilities and job description for the Patient Registration Specialist position at Essentia Health?
Job Summary
Essentia Health seeks a skilled Patient Access Representative to join our team. In this dynamic role, you will play a vital part in ensuring smooth patient registration processes, maintaining high standards of customer service, and contributing to the overall success of our organization.
Responsibilities:
- Gather comprehensive demographic and financial details from patients to support efficient care delivery
- Process point-of-service data collection, including patient co-payments and reconciliations, while adhering to policies and procedures
- Work collaboratively with supervisors to manage assigned work queues, optimize productivity, and meet performance targets
- Interact positively with patients, colleagues, and other stakeholders to provide exceptional customer service and promote a culture of compassion
- Coordinate appointment scheduling and communicate effectively with clinical teams as necessary
Essential Qualifications:
- Experience in Patient Access or related fields
- Ability to complete certification program within specified timeframe
