Demo

Customer Service

Essential Healthcare Staffing Solutions
Forest, MN Contractor
POSTED ON 1/7/2025
AVAILABLE BEFORE 3/4/2025
Overview

The Customer Service role is critical to maintaining high levels of customer satisfaction and loyalty. This position plays a key role in fostering positive customer experiences by addressing inquiries, resolving issues, and providing product or service information. Customer Service representatives serve as a direct point of contact between the organization and its customers, ensuring that their needs are met efficiently and effectively.

Key Responsibilities

  • Provide exceptional customer service via phone, email, and chat
  • Resolve customer inquiries and complaints in a timely and professional manner
  • Accurately document customer interactions and transactions
  • Offer product or service information to customers
  • Assist with processing orders, modifications, and returns
  • Identify and escalate priority issues as needed
  • Collaborate with other team members to improve customer support processes
  • Stay updated on product knowledge and company policies
  • Manage and prioritize multiple tasks while maintaining attention to detail
  • Contribute to a positive team environment
  • Meet or exceed customer service performance goals
  • Adhere to all company policies and procedures

Required Qualifications

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Experience in problem-solving and conflict resolution
  • Ability to adapt to different personality types
  • Team player with high level of dedication
  • Patience and empathy when dealing with customers
  • Flexibility to work in shifts and adapt to changing schedules
  • Proficiency in Microsoft Office suite
  • Proven ability to achieve targets
  • Strong attention to detail
  • Ability to work under pressure

Knowledge, Skills & Qualifications

Excellent verbal and written communication skills

Basic excel skills

Ability to learn remotely via WebEx and work remotely

Ability to communicate clearly and effectively- in a positive manner

Skills: communication,empathy,adaptability,teamwork,time management,customer service,customer support,communication skills,crm,conflict

Salary : $16 - $17

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Service?

Sign up to receive alerts about other jobs on the Customer Service career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$35,979 - $45,091
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$98,363 - $136,806
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Essential Healthcare Staffing Solutions

Essential Healthcare Staffing Solutions
Hired Organization Address Miami, FL Full Time
Job Description Job Description About Us : Essential Healthcare Staffing Solutions is dedicated to providing top-notch h...
Essential Healthcare Staffing Solutions
Hired Organization Address Euless, TX Full Time
Job Description Job Description About Us : Essential Healthcare Staffing Solutions is dedicated to providing top-notch h...

Not the job you're looking for? Here are some other Customer Service jobs in the Forest, MN area that may be a better fit.

Compressed Air Service Technician

Atlas Copco Compressors LLC -North America Customer Center, Minneapolis, MN

Food Service Technology/Customer Service Specialist

Minnesota Service Cooperatives, Minneapolis, MN

AI Assistant is available now!

Feel free to start your new journey!