What are the responsibilities and job description for the Customer Service position at Essential Healthcare Staffing Solutions?
Overview
The Customer Service role is critical to maintaining high levels of customer satisfaction and loyalty. This position plays a key role in fostering positive customer experiences by addressing inquiries, resolving issues, and providing product or service information. Customer Service representatives serve as a direct point of contact between the organization and its customers, ensuring that their needs are met efficiently and effectively.
Key Responsibilities
Excellent verbal and written communication skills
Basic excel skills
Ability to learn remotely via WebEx and work remotely
Ability to communicate clearly and effectively- in a positive manner
Skills: communication,empathy,adaptability,teamwork,time management,customer service,customer support,communication skills,crm,conflict
The Customer Service role is critical to maintaining high levels of customer satisfaction and loyalty. This position plays a key role in fostering positive customer experiences by addressing inquiries, resolving issues, and providing product or service information. Customer Service representatives serve as a direct point of contact between the organization and its customers, ensuring that their needs are met efficiently and effectively.
Key Responsibilities
- Provide exceptional customer service via phone, email, and chat
- Resolve customer inquiries and complaints in a timely and professional manner
- Accurately document customer interactions and transactions
- Offer product or service information to customers
- Assist with processing orders, modifications, and returns
- Identify and escalate priority issues as needed
- Collaborate with other team members to improve customer support processes
- Stay updated on product knowledge and company policies
- Manage and prioritize multiple tasks while maintaining attention to detail
- Contribute to a positive team environment
- Meet or exceed customer service performance goals
- Adhere to all company policies and procedures
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Experience in problem-solving and conflict resolution
- Ability to adapt to different personality types
- Team player with high level of dedication
- Patience and empathy when dealing with customers
- Flexibility to work in shifts and adapt to changing schedules
- Proficiency in Microsoft Office suite
- Proven ability to achieve targets
- Strong attention to detail
- Ability to work under pressure
Excellent verbal and written communication skills
Basic excel skills
Ability to learn remotely via WebEx and work remotely
Ability to communicate clearly and effectively- in a positive manner
Skills: communication,empathy,adaptability,teamwork,time management,customer service,customer support,communication skills,crm,conflict
Salary : $16 - $17