What are the responsibilities and job description for the Customer Service Enrollment Representative position at Essential Hiring Firm?
Our team is dedicated to providing exceptional customer experiences and building long-lasting relationships with our clients. We’re passionate about problem-solving and ensuring our customers receive support that’s timely, helpful, and knowledgeable.
As a Customer Service Enrollment Representative, you’ll be the first point of contact for our customers, assisting them with inquiries, resolving issues, and guiding them through our sales process. We’re looking for a customer-focused individual with strong communication skills, a passion for service, and an ability to stay calm under pressure.
Customer Service Enrollment Representative Responsibilities
- Respond to customer inquiries through phone, email, and in person promptly and professionally
- Identify and troubleshoot issues, providing sale solutions or directing customers to appropriate departments as needed
- Maintain detailed records of customer interactions, sales, and update account information
- Collaborate with sales team members to improve customer experience and share best practices
- Assist with customer concerns and work to find resolutions
- Support team and provide information about our products and services to new customers
