What are the responsibilities and job description for the Entry Level / Full Time Customer Support Roles Available - HIRING NOW! position at Essential Marketing Firm?
Our associates make Elysium Ventures special. We recruit the sharpest minds. These individuals have a talent for understanding the complexities of today's’ technologies. Their ability to see around corners gives us a competitive edge. There’s no such thing as the status quo at Elysium Ventures . We continually encourage one another to raise the bar. Our culture supports originality and diversity. We embrace and inspire new ideas. Elysium Ventures executives understand how to connect with consumers and drive brand interest. We supply the energy that forms the foundation for building a sustainable customer base.
Our success is a product of Elysium Ventures people. We continually inspire and empower them to put forth amazing efforts to help brands realize their customer acquisition goals.
At Elysium Ventures, we promote a government-funded program dedicated to helping select markets meet their telecommunications needs. Our mission is to pinpoint communities and people who have been underserved in our increasingly wireless world.
The federally funded Lifeline Assistance program is backed by a Fortune 500 telecommunications brand and provides free cell phones and minutes to those who qualify. Elysium Ventures ensures that these vital, life-supporting tools are available to underserved individuals. Together we help families and communities thrive.
Provide Training In Responsibilities :
- Interacting directly with customers to provide information in response to inquiries, concerns, and questions about their product offers.
- Assisting members in enrollment and provider services.
- Following-up on customer inquiries and complaints that have not been resolved.
- Communicating effectively to members to ensure members understand expectations of their concerns.
- Performing research on billing inquiries and claims to provide service.
- Acting as a liaison between the member and various departments to address concerns.
- Additional duties as assigned.