What are the responsibilities and job description for the Front Desk Lead Receptionist position at Essentials Day Spa of Saint Pete?
About us
Essentials Day Spa of Saint Pete is a small business in Saint Petersburg, FL. We are professional, supportive and collaborative.
Our work environment includes:
- Modern office setting
- Growth opportunities
- On-the-job training
- Company perks
We are looking for a Front Desk Receptionist to join our team. As a Spa Front Desk representative at Essentials Day Spa of Saint Pete, you will be responsible for providing outstanding customer service and ensuring a smooth spa experience for our guests. Your primary role will be to assist clients with their inquiries, schedule appointments, handle transactions, and maintain a welcoming and organized spa.
Responsibilities:
- Greet and welcome guests as they arrive at the spa, ensuring a friendly and professional atmosphere.
- Provide accurate information about spa services, packages, and promotions.
- Answer phone calls and emails promptly and assist clients with their inquiries and bookings.
- Schedule appointments and manage the spa's appointment calendar efficiently.
- Gather and update client information, including details on allergies, health conditions, and preferences.
- Process payment transactions and maintain accurate and organized records of all monetary transactions.
- Collaborate with spa therapists and other staff members to ensure smooth operations and exceptional customer service.
- Maintain cleanliness and tidiness of the spa.
- Handle customer complaints and issues professionally and effectively, escalating when necessary.
- Stay updated on current spa services, treatments, and trends to provide informed recommendations to clients.
- Assist in marketing and promotional activities on social media.
- Participate in staff meetings, training sessions, and other professional development opportunities as required.
- Perform any other duties or tasks assigned by spa management to ensure the smooth operation of the spa.
We are looking to hire someone with flexible availability. This would include a mixture of morning, afternoon, or weekend shifts.
Location:
Essentials Day Spa of Saint Pete,
5655 Park Street North,
Saint Pete, FL
33545
Requirements:
- Previous experience in a customer service role, preferably in a spa, salon, or hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Proficiency in using computer software for appointment scheduling and managing customer information.
- Friendly personality with a keen attention to detail.
- Knowledge of spa treatments, services, and products is a plus.
- Flexibility to work evenings, weekends, and holidays as per the spa's operational hours.
Join our team at “Essentials Day Spa of Saint Pete” and be part of a relaxing and rejuvenating experience for our valued clients. Apply today by submitting your resume and cover letter highlighting your relevant experience and skills on info@essentialsdayspasaintpete.com
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Experience:
- Customer service: 2 years (Required)
- Med spa: 2 years (Required)
Ability to Relocate:
- Saint Petersburg, FL 33709: Relocate before starting work (Required)
Work Location: In person
Salary : $14