What are the responsibilities and job description for the Customer Service Representative position at Essentra?
Job Description
Job Description
Essentra is a global market leader in plastic injection molded, vinyl dip molded and metal components. We have a history of over 65 years, producing essential components across a huge range of industries and applications. Making it easier for our customers is our top priority. That's why we operate internationally in 29 countries across 4 continents. With every order, we offer a hassle-free experience through our 14 manufacturing facilities, 34 distribution centers and 40 sales and service locations. We have over 45,000 standard parts and one of the worlds most extensive product offerings, all available for immediate dispatch and fast delivery. Our product range features caps and plugs, wire and cable management, flange protection, knobs, handles and grips, access hardware, PCB and electronics hardware. Our Vision is to be The worlds leading responsible hassle-free supplier of essential industrial components."
We currently have a job opening for a Customer Service Representative at our Erie, PA location.
Duties and Responsibilities :
- Carry out Customer Service responsibilities such as sending quotes, catalogues, and samples to customers as well as making follow-up calls to customers.
- Order tracking and provide customers with detailed delivery information for their orders
- Respond to incoming customer inquiries via phone and email as promptly as possible
- Acquire and maintain detailed product and application knowledge.
- Deal patiently and knowledgeably with customers.
- Heavy order entry and sample requests entered quickly and accurately in a software system.
- Cooperate with other members of the team in departments such as sales, production, warehouse, and supply chain to meet customers needs.
- Discuss customer applications and recommend products based on customer specifications.
- Use CRM software to manage customer, prospect, and lead activity and information.
- Follow up on accounts that are on hold or have invoices past due.
- Perform related job duties as assigned.
Key Skills and Attributes :
What We Offer :
