What are the responsibilities and job description for the Concierge position at Essex and Sussex Condominium Association?
Job Summary
We are seeking a dedicated and enthusiastic Concierge to join our team. The ideal candidate will provide exceptional guest services, ensuring a memorable experience for all residents and visitors. As the first point of contact, the concierge will assist with inquiries and provide assistance and information to condominium owners and their guests regarding all hospitality services available. The candidate will showcase excellent communication and organizational skills. A passion for hospitality and a commitment to resident satisfaction are essential in this role.
Duties
- Provides owners and guests with exceptional hospitality and reception upon arrival.
- Knowledge of the hospitality services, including the location and hours of all services provided.
- Communicates owner requests to the appropriate service department so that the owner resident or guest receives excellent service.
- Respond promptly to resident and guest inquiries.
- Provide information on all amenities and services while maintaining a professional demeanor.
- Handle resident and guest complaints or concerns with empathy and professionalism, striving to resolve issues effectively.
- Maintain an organized front desk area and ensure all requests are logged accurately.
- Accepts owners’ packages and deliveries. The Concierge must document all events and pertinent information occurring during the shift in the concierge logbook.
- Maintains the daily Concierge Log with pertinent information and activities occurring during the shift so that the Concierge working the following shift and management can review it.
- Stay informed about in-house events and provide residents with accurate information.
Qualifications
- Previous experience in guest services or hospitality is preferred.
- Strong phone etiquette skills with the ability to communicate clearly and effectively.
- Excellent time management skills with the ability to prioritize tasks in a fast-paced environment.
- Demonstrated proficiency in guest relations, ensuring a welcoming atmosphere for all.
- Familiarity with front desk operations.
- A positive attitude, strong work ethic, and commitment to providing outstanding service.
Schedule
Four (4), Eight-Hour (8) Shift - 3:30 pm to 11:30 pm
Tuesday
Wednesday
Saturday
Sunday
(Saturday and Sundays a MUST)
Willing to work extra shifts.
Join our team as a Concierge and contribute to creating unforgettable experiences for our Residents!
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: No less than 32 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
Work Location: In person
Salary : $17 - $18