What are the responsibilities and job description for the Academic Computing Support Specialist position at Essex County College?
Position Details
Classification Information
Unit
Job Status
FLSA
Position Information
Position Title
Academic Computing Support Specialist
Reports To
Faculty Discipline
N / A - Not Applicable
Faculty is eligible for Tenure Track?
Funding Source
Functions and Responsibilities
Job Summary
Under the supervision of the Associate Director of Telecommunications or designee, the Academic Computing Support Specialist will oversee the day-to-day operations of the SSSC and provide support for the college's academic computer laboratories and classrooms
Supervisory Role
Oral and written instructions are received from the Associate Director of Telecommunications or designee the Academic Computing Support Specialist, may supervise professional staff, support staff and student workers.
Duties & Responsibilities
1. Bachelor's degree in information technology, computer science, education, or related field.
2. Previous experience in a technical support role, preferably within an academic setting.
3. Proficiency in troubleshooting software and hardware issues, as well as familiarity with academic systems such as learning management systems (LMS).
4. Excellent organizational skills and attention to detail, with the ability to manage multiple priorities.
5. Strong communication and interpersonal skills, with the ability to effectively interact with students, faculty and staff.
6. Superior oral and written communication skills.
7. Ability to work in a multi-cultural environment.
Physical Requirements
The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential responsibilities and
functions of the job and are not meant to be all inclusive. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.
Unless reasonable accommodations can be made, while performing this job the staff member shall :
- Use strength to lift items needed to perform the functions of the job.
- Sit, stand and walk / move from place to place for required periods of
time.
along with the ability to focus vision.
vocabulary.
objects and operate tools, including but not limited to, computers,
keyboards, telephones, calculators, and controls.
Additional Requirements
Minimum Qualifications
Experience (number of years), Knowledge and / or Abilities
1. Bachelor's degree in information technology, computer science, education, or related field.
2. Previous experience in a technical support role, preferably within an academic setting.
3. Proficiency in troubleshooting software and hardware issues, as well as familiarity with academic systems such as learning management systems (LMS).
4. Excellent organizational skills and attention to detail, with the ability to manage multiple priorities.
5. Strong communication and interpersonal skills, with the ability to effectively interact with students, faculty and staff.
6. Superior oral and written communication skills.
7. Ability to work in a multi-cultural environment.
Education Requirements
Bachelor's Degree
Licenses and Certifications (including e.g., CPR, first aid, driver's license, etc.)
Preferred Qualifications
Experience (number of years), Knowledge and / or Abilities
1. Master's degree in information technology, higher education administration, or related field.
2. Experience with project management methodologies and tools.
3. Familiarity with data privacy regulations and compliance standards in higher education.
4. Knowledge of accessibility standards and best practices for ensuring inclusive technology environments.
Education Requirements
Master's Degree
Licenses and Certifications (including e.g., CPR, first aid, driver's license, etc.)
