Front Desk Clerk

Front Desk Associate

Job Summary
The Condominium Front Desk Staff plays a critical role in ensuring resident satisfaction by providing excellent service, managing daily front desk operations, and maintaining building security. This position requires a detail-oriented individual who is friendly, organized, and capable of handling multiple responsibilities.

General Accountabilities

• Greet residents, guests, and visitors warmly and assist them with inquiries and requests.
• Answer phone calls and respond to emails in a professional and courteous manner.
• Manage package deliveries, securely store items, and notify residents of received packages.
• Monitor building access, ensuring all guests and visitors follow established security protocols.
• Maintain a clean, organized, and welcoming front desk area at all times.
• Provide information about building amenities, policies, and local area services as needed.
• Assist in emergency situations by following protocol to ensure resident safety and support building security.

*The company reserves the right to add or change duties at any time.

Job Qualifications
Education: High school diploma or equivalent

Experience: A few months to one year of related experience

Skills

Requirements:

• Prior experience in customer service or hospitality, ideally in a residential or hospitality setting.
• Excellent communication and interpersonal skills.
• A professional, friendly demeanor and commitment to providing outstanding service.